ServiceNow Developer​/Implementer

Electrosoft Services, Inc. is an award-winning company that provides comprehensive technology-based solutions and services to federal customers. While cybersecurity is our specialty, we also focus on ICAM, enterprise IT modernization, and software solutions.  We always seek to delight our customers, so we retain highly qualified employees and offer them meaningful work, growth opportunities, and work-life balance. What sets us apart from all other contractors is the sense of teamwork our employees feel - and the knowledge that outstanding effort is recognized and rewarded.  

The camaraderie we share emanates from Lunch & Learn sessions where we explore new ideas together, fun group activities ranging from escape rooms to miniature golf, and much, much more. If we've described you and your dream workplace, please apply and share in the many benefits and opportunities we offer.

Senior Service Now Developer/Implementer

Position Summary

We are seeking an experienced Senior Service Now Developer/Implementer to support the design, development, implementation, administration, and ongoing enhancement of the Service Now platform. The ideal candidate will possess strong hands-on experience developing workflows, configuring forms, managing user roles and access controls, troubleshooting platform issues, conducting testing activities, and providing operational support across Service Now modules and environments.

This role requires strong technical expertise, analytical problem-solving skills, and the ability to collaborate with cross-functional stakeholders to deliver scalable and secure Service Now solutions that support enterprise IT service management operations.

Key Responsibilities

Service Now Development & Implementation

* Design, configure, develop, and implement Service Now solutions across ITSM and related modules.

* Develop and maintain Service Now workflows, Flow Designer automations, business rules, UI policies, client scripts, and catalog items.

* Create, modify, and maintain forms, tables, views, and related configurations.

* Configure and customize Service Now applications to meet business and operational requirements.

* Support integrations between Service Now and external systems/applications.

User Access & Security Administration

* Configure and manage Service Now user roles, groups, ACLs (Access Control Lists), and permissions.

* Ensure adherence to security, governance, and least-privilege access principles.

* Support account provisioning, role-based access controls, and audit/compliance requirements.

Troubleshooting & Operational Support

* Troubleshoot and resolve Service Now platform issues, incidents, defects, and performance concerns.

* Perform root cause analysis and corrective actions for recurring issues.

* Provide Tier II/III support for Service Now-related operational issues and requests.

* Monitor platform health, scheduled jobs, integrations, and system performance.

Testing & Quality Assurance

* Develop and execute unit, integration, regression, and user acceptance testing (UAT) plans.

* Validate functionality following upgrades, patches, and enhancements.

* Support change management and deployment activities across development, test, and production environments.

Documentation & Process Improvement

* Develop and maintain technical documentation, SOPs, workflows, and implementation guides.

* Support continuous improvement initiatives and platform optimization efforts.

* Participate in governance reviews, CAB meetings, and operational planning sessions.

Required Qualifications

* Bachelor's degree in Information Technology, Computer Science, Engineering, or related field (or equivalent experience).

* 5+ years of hands-on Service Now implementation and administration experience.

* Strong experience developing workflows and automations within Service Now.

* Experience creating and modifying forms, tables, UI policies, business rules, and client scripts.

* Strong understanding of Service Now security model including:

* User roles

* Groups

* ACLs

* Role-based access controls

* Experience troubleshooting Service Now platform issues and integrations.

* Experience performing testing and validation activities within Service Now environments.

* Strong knowledge of ITIL/ITSM processes and best practices.

* Experience supporting production Service Now environments.

Preferred Qualifications

* Service Now Certified System Administrator (CSA)

* Service Now Certified Application Developer (CAD)

* ITIL Foundation Certification

* Experience with:

* Flow Designer

* Service Catalog

* CMDB

* Discovery

* Incident/Change/Problem Management

* Experience with scripting languages such as:

* Java Script

* Glide API

* REST/SOAP integrations

* Federal Government or enterprise operational support experience preferred.

Work Environment

* Fast-paced operational environment

* May support after-hours maintenance windows or emergency changes as needed

* Hybrid/remote support capabilities may be required

Pay Range

$140,000—$150,000 USD