ServiceNow IRM & SecOps Implementation Senior Consultant

Join Crowe’s Service Now Cloud Solutions team as a Senior Implementation Consultant, specializing in Integrated Risk Management (IRM) and Security Operations (Sec Ops). You will lead client projects, manage delivery teams, and contribute to business development while serving as a trusted advisor from design through implementation.

• Engage and deploy client projects across Service Now applications (e.g., IRM, Sec Ops, etc.), ensuring high-quality delivery.
• Serve as a client contact for engagements, building trusted relationships and managing expectations.
• Translate complex business requirements into scalable, effective Service Now solutions.
• Facilitate workshops and design sessions with clients to shape solution direction.
• Configure, customize, and extend Service Now applications, overseeing execution by staff-level team members.
• Deliver product demos to prospective clients, showcasing Service Now capabilities and Crowe’s approach.
• Support proposal development, SOW creation, and pre‑sales activities.
• Mentor and train junior staff, supporting their technical and consulting skill growth.
• Contribute to internal best practices, accelerators, and knowledge sharing to enhance delivery quality.
• Collaborate with leadership on thought leadership and practice‑building initiatives.

• 2+ years of direct Service Now implementation experience.
• Ability to independently lead client projects and contribute to business development.
• Strong track record of delivering Service Now solutions that meet client needs.
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field preferred.
• Willingness to travel as needed for client engagements.

• Strong hands‑on experience configuring and implementing Service Now solutions.
• Proficiency with Service Now development (JavaScript, Business Rules, Workflows, UI Policies, etc.).
• Familiarity with Service Now integrations (REST/SOAP APIs) and third‑party tools.
• Excellent communication, facilitation, and client‑facing presentation skills.
• Proven ability to lead Service Now delivery projects and guide junior staff.
• Experience with business development activities (demos, proposals, pre‑sales discussions).
• Strong problem‑solving and organizational skills.
• Certifications:
  • Service Now Certified System Administrator (CSA) – Preferred.
  • Service Now Certified Implementation Specialist certifications – Preferred.
  • Certified Application Developer (CAD) – a plus.

Crowe offers a comprehensive total rewards package, including competitive compensation, health and wellness benefits, professional development opportunities, and an inclusive culture that values diversity.

Crowe LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, genetics, national origin, disability or protected veteran status, or any other characteristic protected by federal, state, or local laws.