North America Digital Services Leader

Digital Services Manager – US Delivery Operations

We are seeking a seasoned, strategic, and process-oriented Digital Services Manager to lead our US delivery operations. This senior leader will be accountable for the operational efficiency of technology functions, the financial health of digital projects that feed into the Practice P&L, and the enablement of a high‑performing local and global team.

• Implement the strategic direction for technology operations to align with US and global business objectives.
• Develop and execute approved strategies to enhance delivery capabilities, ensuring integration with the Gallagher Guide Roadmap.
• Drive operational planning by adopting industry best practices and process improvements to optimize efficiency.

• P&L Accountability:
  Ensure the US team optimizes the ability to meet sales targets and financial KPIs.
• Financials/Pricing:
  Oversee pricing for digital services and ensure all projects are tracking strictly to budget to prevent financial leakage.
• Budget Forecasting:
  Support budget forecasting and financial reporting for US client delivery.

• Governance Frameworks:
  Enforce robust process governance to standardize how projects are sold, scoped, and executed.
• QA Standards:
  Enforce quality assurance standards to maintain high‑level technical output and mitigate delivery risks.
• Risk Mitigation:
  Proactively identify and resolve roadblocks to maintain timelines and quality standards.

• Team Support:
  Provide direct leadership and operational support for the US‑based team (including Digital Consultants and US developers).
• Utilization:
  Optimize team utilization and balance workloads to ensure seamless operational delivery.

• Partner with Global Teams, the Head of Technology, and Creative/UX Directors to ensure cross‑functional alignment.
• Act as the primary point of contact for senior US leaders, providing metrics on performance and resource requirements.

• Extensive experience in technology operations with a proven track record of managing complex projects and P&Ls.
• In‑depth knowledge of procurement processes and cost management.
• Proficiency in Agile methodologies and project management tools (e.g., JIRA, Azure Dev Ops).

• Exceptional talent development abilities with a focus on fostering a collaborative, high‑performance culture.
• Process‑driven mindset focused on continuous improvement and operational excellence.
• Advanced skills in risk mitigation and resource optimization.

• Bachelor’s degree in Computer Science or related field.
• At least 5 years of data analysis experience (information systems, data analysis, and reporting).
• Experience with SAS programming and SQL Server.
• Demonstrated project management skills.

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. On top of a competitive salary, we also offer a wide range of benefits. Below are the minimum core benefits you’ll receive, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one.
• Life and accident insurance.
• 401(k) and Roth options.
• Tax‑advantaged accounts (HSA, FSA).
• Educational expense reimbursement.
• Paid parental leave.

Other benefits include:

• Digital mental health services (Talkspace).
• Flexible work hours (availability varies by office and job function).
• Training programs.
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing.
• Charitable matching gift program.
• And more.

We value inclusion and diversity. The benefits summary above applies to full‑time positions. If you are not applying for a full‑time position, details about benefits will be provided during the selection process.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers,…