Operations Manager

Well Street Urgent Care is seeking an experienced and hands‑on Application Operations Manager to build and lead our growing Application Operations function within IT Operations Management (ITOM). This is a unique opportunity to help shape a critical operational team supporting healthcare applications that directly impact patient care, security, and employee experience.

This is a “player‑coach” leadership role ideal for someone who enjoys both strategic leadership and hands‑on technical work. You’ll oversee application operations, identity and access management, endpoint policy administration, observability/monitoring, vendor management, and operational support while helping establish scalable processes and standards for future growth.

The ideal candidate is highly technical, operationally disciplined, and comfortable working in fast‑paced healthcare environments where uptime, security, and compliance are essential.

• Lead and oversee the operational health, performance, reliability, and security of business‑critical applications across the organization
• Serve as the primary escalation point for application incidents, production issues, and vendor‑related system concerns
• Manage Microsoft Entra  (Azure AD) Enterprise Applications, including SSO integrations, application access governance, app registrations, and SCIM provisioning
• Design, implement, and maintain Microsoft Intune policies for endpoint compliance, device configuration, application deployment, and security standards
• Monitor application performance using observability and monitoring tools, proactively identifying and resolving issues before they impact operations
• Build and maintain operational dashboards, runbooks, SOPs, escalation paths, and technical documentation
• Coordinate application deployments, release schedules, change management activities, and post‑deployment validations
• Partner closely with IT, Security, Infrastructure, Help Desk, and business stakeholders to support operational initiatives and continuous improvement efforts
• Manage vendor relationships, track SLA performance, and drive accountability for issue resolution and service delivery
• Ensure compliance with organizational security standards, HIPAA requirements, and audit readiness related to application access and operational controls
• Analyze operational trends and metrics to improve uptime, reduce incident response times, and enhance overall application performance
• Help establish scalable operational processes and best practices as the Application Operations function continues to grow

• 5+ years of experience in IT operations, application support, or systems engineering
• 2+ years in a lead or management capacity
• Hands‑on experience with:
  • Microsoft Entra  / Azure AD
  • SSO integrations (SAML/OIDC)
  • SCIM provisioning
  • Microsoft Intune and endpoint management
  • Application monitoring and observability tools
• Experience managing vendors and SLAs
• Strong troubleshooting, communication, and organizational skills
• Healthcare IT or HIPAA experience strongly preferred

• Microsoft Certified:
  Identity and Access Administrator (SC-300)
• ITIL v4 Foundation

This is a unique opportunity to build a function from the ground up within a growing healthcare organization where technology directly impacts patient care and operational excellence. You’ll have the opportunity to shape processes, influence strategy, and grow alongside the organization.

• Remote position
• Must be comfortable working in a fast‑paced, high‑growth environment
• Occasional travel may be required

At Well Street Urgent Care , we are committed to delivering exceptional patient and customer care. We value team members who bring positivity, collaboration, accountability, and a passion for service.

Equal Opportunity Employer
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