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Service Delivery Manager
Job in
Atlanta, Fulton County, Georgia, 30383, USA
Listed on 2026-06-05
Listing for:
Tata Consultancy Service Limited
Full Time
position Listed on 2026-06-05
Job specializations:
-
IT/Tech
IT Support, IT Project Manager
Job Description & How to Apply Below
• 1215 years of IT experience with strong Production Support / Run Services background
• Proven experience in Insurance domain (Life, P&C, Group Benefits preferred)
• Strong understanding of ITIL processes (Incident, Problem, Change, Service Level Management)
• Experience with Service Now or similar ITSM tools
• Strong leadership, communication, and crisis management skills
Roles & Responsibilities
Service Delivery & Operations
• Own end-to-end production support delivery for insurance systems (Policy Admin, Claims, Billing, Underwriting, CRM, Data & Integrations)
• Ensure compliance with SLAs, KPIs, and availability targets across L1/L2/L3 support
• Act as single point of accountability for run operations and escalations
Incident, Problem & Change Management
• Lead Major Incident Management for high-severity production issues with effective stakeholder communication
• Drive root cause analysis (RCA), reduction of repeat incidents, and operational risk mitigation
• Ensure controlled and compliant change and release management in regulated insurance environments
Stakeholder & Governance Management
• Manage relationships with client IT, business, vendors, and TCS leadership
• Conduct service reviews, operational dashboards, and executive reporting
• Ensure compliance with insurance regulatory, audit, and security requirements
Team & Vendor Management
• Lead global onshore offshore support teams within TCS delivery model
• Ensure optimal staffing, skill readiness, shift coverage, and performance management
• Govern third-party vendors and ensure service and contract adherence
Continuous Improvement
• Drive automation, shift-left, monitoring improvements, and cost optimization
• Support transformation initiatives including cloud operations, Dev Ops, SRE, and AI-enabled support
• Improve service maturity, knowledge management, and operational efficiency
Salary Range $130,000-$140,000
Per year
TCS Employee Benefits
Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage:
Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support:
Maternal & Parental Leaves.
Insurance Options:
Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth:
Commuter Benefits & Certification & amp; T raining Reimbursement.
Time Off:
Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance:
Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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