Desktop Engineer

Desktop Engineer

• Partners with the clients to resolve IT Tickets for client issues or end-user issues in the areas of Windows OS, Network, Printer, Password Re-Set, Office 365, VPN/connectivity

• Develops desktop standard images and verifies that all desktops remain consistent with the standard.

• Receives technical related issues via phone, e-mail or walk-in and resolves issues related to desktop resources.

• Installs, troubleshoots, repairs, implements, and manages desktop resources (i.e., desktops, laptops, thin clients, printers, copier, fax machines, copiers and scanners).

• Manages inventories and maintains desktop resource support contracts.

• Works directly with customers to provide help and resolve any and all IT issues.

• Takes initiative and will research new issues to find resolution.

Qualifications, Skills and Requirements:

• Able to adapt to consistently changing environments, manage time and priorities, and handle high stress situations.

• Strong analytical, problem-solving and troubleshooting skills.

• Must possess well-developed oral and written communication skills; able to write reports and other forms of business correspondence.

• Must demonstrate strong customer service abilities.

• Manage own work schedule with minimal supervision using exemplary time-management skills.

• Must have a high technical aptitude and be able to carry out complex technical instructions.

• Ability to take initiative and independent judgment.

• Must have well-developed analytical and problem-solving abilities.

• Highly organized with a strong attention to detail.

Education, Training and

Experience:

• High School diploma required; AA/BA/BS degree preferred

• 1 - 2 years of Help / Service Desk experience is required

• Advanced Technical Training is strongly desired

• Must have IT Service Desk experience in two of the following areas:

• Active Directory Users and Computers

• Service Now

• Office 365 Administration

• IT networking and configuration of LAN/WAN

• Power Shell Scripting

• Telephony & Voice Integration / Troubleshooting Experience

• Proficiency with computer imaging software

• Intermediate knowledge of Network Systems

Salary Range- $60,000-$75,000 a year

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