Template​/External Requisition Title IT Solutions Lead - Customer Success; Commercial, Sustainab

Position Overview

Novelis is one of the world leaders in aluminum recycling and rolling and a leading sustainable aluminum solutions provider. Driven by our purpose of shaping a sustainable world together, we work alongside our customers to provide innovative solutions to the aerospace, automotive, beverage packaging and specialty markets. Headquartered in Atlanta, Georgia, Novelis has approximately 13,000 employees in 32 operating facilities on 4 continents.

The IT Solutions Lead - Customer Success (Commercial, Sustainability, R&D, Strategy) is an execution-focused IT leader who serves as the operational link between the Solutions Partner's strategic vision and day-to-day solution delivery. While the Solutions Partner owns strategic alignment, governance, and portfolio prioritization, the Solutions Lead is responsible for the hands-on execution of demand, delivery, and regional/local solution within their assigned functional area(s).

The IT Solutions Lead is often the first point of contact for business partners within their region or capability area, responsible for collecting demand, facilitating requirements, coordinating delivery, and ensuring solution health post-deployment. Where small or regional applications exist, the IT Solutions Lead acts as the application steward, being responsible for the business-side roadmap and rationalization recommendations while ensuring alignment with global standards set by the Solutions Partner and Enterprise Architecture.

This role collaborates closely with the Solutions Partner, business partners, architects, application managers, and IT delivery teams to translate business needs into scalable solutions through the IT demand process.

• Serve as the regional or capability-level point of contact for incoming business demand, collecting requests and performing initial triage before bringing up to the Solutions Partner for prioritization decisions.
• Implement the demand intake and delivery process using standardized tools (e.g., Power Apps, Service Now, Accolade) within the framework and priorities established by the Solutions Partner.
• Collaborate with business owners and partners to gather detailed requirements, clarify business value, and facilitate feasibility analysis — then coordinate with IT teams (architects, developers, application managers) to develop solution designs and cost estimates.
• Run the delivery lifecycle of approved initiatives — from detailed requirements through build, test, deployment, and transition to support — ensuring alignment to architecture standards, TCO optimization, and agreed timelines.
• Track solution health, performance, and user experience post-deployment, proactively addressing issues to ensure business value realization and agreed service levels.

• This responsibility applies when small or regional applications exist within the Solutions Lead's assigned functional scope that are not handled by a dedicated Application Manager. Examples include regional reporting tools, local workflow applications, or function-specific utilities that support day-to-day business operations.
• Act as the business-side application steward for assigned small/regional applications, ensuring business continuity, partner satisfaction, and alignment with global strategy.
• Develop and maintain an application roadmap (Grow, Sustain, Retire) for each assigned application, in collaboration with the Solutions Partner and Enterprise Architecture.
• Identify and recommend application rationalization opportunities to reduce duplication and optimize costs; the Solutions Partner approves rationalization decisions within the broader portfolio governance framework.
• Be responsible for intake and delivery of enhancements for owned applications, ensuring alignment with the demand process and prioritization framework.
• Provide feasibility input to the Solutions Partner when demand involves applications under the Solutions Lead's stewardship, within their assigned functional scope.

• Give to technology roadmaps for…