Product Support Specialist — Lighting & PM Collaboration

We are seeking a Product Support Representative to support our product line, provide technical assistance to customers, and collaborate with cross‑functional teams.

• Contribute to product life cycle management from creation to discontinuation.
• Collaborate with engineering, product management, and other teams to resolve product concerns and complete modification requests (RFD/RFA).
• Provide expert product support, handling escalated issues from front‑line customer service and technical support.
• Assist with product validation, application guidance, technical data, functionality, and replacement parts inquiries.
• Maintain and update product literature, including spec sheets and other forward‑facing documents.
• Maintain product data in Product Data Management (PDM), ensuring accurate attributes, configurator, pricing, lead times, assemblies, and imagery.
• Manage warranty deviations process (RFWD), bill of material verifications, and work‑queue items.

• Bachelor's degree or equivalent work experience.
• 3–5 years of product/customer support experience.
• Experience demonstrating project ownership and completion.
• Ability to work on multiple projects/processes concurrently.

• Prior experience in lighting products and customer support.
• Excellent collaboration and communication abilities.
• Solid understanding of lighting fundamentals.
• Strong project‑management skills and ability to meet deadlines.
• Attention to detail and problem‑solving skills.
• Strong sense of ownership and initiative.
• Self‑starter mentality with a strong work ethic, able to work independently and collaboratively.
• Understanding of Acuity Brands product lines:
  Holophane, American Electric, Industrial, Life Safety, Commercial Lighting.
• Understanding of Acuity Agile Business Systems: RFD/RFA, Drawing Requests, Quotes, Work Queue, Order Management.
• Proficiency in Microsoft Office 365 Suite, PDF editor, Power BI.

1‑10%

$66,500.00 to $ (range varies with experience and location).

Health care, dental coverage, vision plans, 401(k) benefits, and commissions/incentive compensation (depending on role).

We are an equal‑opportunity employer committed to diversity. All qualified applicants will be considered for employment without regard to race, color, age, gender, sexual orientation, gender identity, ethnic origin, disability, pregnancy, religion, veteran status or any other protected characteristic.

As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, please contact us at (770) 922‑9000, option 4.