Vice President Technical Services

Black Duck, Inc.

Black Duck Software helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. As a leading application security provider, we deliver SAST, SCA, DAST, and other solutions that enable teams to quickly find and fix vulnerabilities in proprietary code, open source components, and application behavior. With industry‑leading tools, services, and expertise, we help maximize security and quality in Dev Sec Ops  and throughout the software development life cycle.

Black Duck is building a unified Technical Services organization — bringing together our Integrated Services and Technical Account Management capabilities under a single, end‑to‑end delivery motion. The newly created VP role is a high‑impact leadership position chartered to drive this transformation.

The VP, Technical Services will own the full post‑sale technical journey: from onboarding and implementation through adoption, value realization, and ongoing advisory engagement. In addition to customer outcomes, this leader holds direct accountability for services monetization and margin contribution — making this both a customer‑facing and commercially driven role.

Reporting to the Chief Customer Officer, the VP will serve as a key executive voice for services strategy, build a world‑class global team, and ensure Black Duck customers achieve measurable, sustained value from their App Sec investments.

Define and own the operating model for the unified Technical Services organization, integrating implementation delivery and technical account management into a seamless customer experience.

• Lead all phases of the customer technical journey: onboarding, implementation, adoption, value realization, and continuous advisory services.
• Build and execute a scalable, repeatable delivery methodology across customer segments (SMB, Commercial, Enterprise, Strategic/Federal).
• Establish clear role boundaries, handoff protocols, and engagement models between Technical Services, Customer Success, and Support.
• Champion a "get the job done for our customers" mindset across the entire organization.

Ensure rapid, high‑quality technical onboarding that accelerates time‑to‑value and drives long‑term product adoption.

• Oversee project management, regional services management, and program services functions responsible for implementation of Black Duck's App Sec platform.
• Drive engineering‑led delivery standards, solution architecture guidance, and integration best practices across CI/CD pipelines, cloud platforms, and developer tooling.
• Build scalable delivery infrastructure: reusable playbooks, templates, automation, and tooling that improve deployment velocity and quality.
• Establish KPIs for implementation success, including deployment velocity, integration reliability, technical readiness, and time‑to‑first‑value.

Lead the Technical Account Manager function responsible for sustained product adoption, health management, and renewal readiness across the customer base.

• Own adoption frameworks that translate product deployment into measurable business outcomes and security posture improvements.
• Drive proactive health checks quality, renewals readiness, and post‑implementation technical advisory engagement.
• Develop a structured "Assess–Collaborate–Execute" methodology for adoption that is repeatable and scalable across the global book of business.
• Partner with Customer Success Managers to maintain account health signals and respond to risk before revenue is impacted.
• Serve as executive escalation point for complex technical challenges, ensuring resolution velocity and customer confidence.

Establish a rigorous, outcome‑based services model that connects technical delivery to customer‑defined business objectives.

• Lead Value Engineering and Architecture functions to develop business value assessments, ROI frameworks, and customer‑facing outcome metrics.
• Ensure every customer engagement is anchored to clear, measurable success criteria aligned to…