Help Desk Support Technician
Job in
Atlanta, Fulton County, Georgia, 30383, USA
Listed on 2026-06-06
Listing for:
International Executive Service Corps
Full Time
position Listed on 2026-06-06
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Desktop Support
Job Description & How to Apply Below
Key Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person
- Troubleshoot hardware, software, and network issues
- Support Windows 10/11 and macOS environments
- Manage tickets using tools such as Service Now, Remedy, or equivalent
- Perform Active Directory tasks (user creation, password resets, group management)
- Support Microsoft 365 (Outlook, Teams, SharePoint, One Drive)
- Assist with device imaging (PXE), deployments, and upgrades
- Provide support for VPN, remote desktop, and connectivity issues
- Maintain asset inventory and assist with hardware lifecycle management
- Escalate complex issues to Tier 2/3 teams
- 1–3 years of IT Help Desk / Desktop Support experience
- CompTIA A+ (or equivalent)
- Strong troubleshooting and customer service skills
- Experience with ticketing systems and remote support tools
- ITIL Foundation
- Experience with MDM tools (Intune, MaaS
360, JAMF)
NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation.
#J-18808-LjbffrTo View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×