Instructional Designer II – Flight Ops Pilot Learning and Development

How You'll Help Us Keep Climbing (Overview & Key Responsibilities)

The Instructional Designer II position is an individual contributor joining an established and nurturing learning team responsible for managing pilot learning requests that start at concept proposal and follow through to completion using sound Instructional System Design (ISD) processes. Close coordination with the training compliance team ensures that government and corporate requirements are met. This role is responsible for adhering to the group's schedule for the complete content development lifecycle using predictable, repeatable processes.

This position contributes to production standards for all digital content.

The Instructional Designer II is involved in a multitude of eLearning interventions for pilot learning and development. A rapid understanding of developer tools, digital asset management, content distribution methods, and electronic testing systems will be required.

Working with multiple IT portfolios, this position will also assist in ensuring that content related technologies are seamlessly integrated with the system of record, end‑user mobile devices, Internet/Intranet, Knowledge Management, and IT technical support systems.

These responsibilities require up-to-date knowledge of training technology and interactive learning tools, processes, and best practices.

The scope of e‑learning content includes, and is not limited to:

• Quarterly e‑learning releases.
• Aircraft systems e‑learning programs.
• A test bank of over 8,000 questions and supporting graphics.
• FAA, TSA, and corporate compliance training subjects.

Successful development and design of training content and technology requires close collaboration with divisional stakeholders such as Flight Standards, Aircrew Records, Quality Assurance & Compliance, Training Planning, and the Digital & Ops Info teams. Coordination with corporate IT, Supply Chain Management, Finance, Safety, Security, Compliance, Legal, Communications, and operational business units is essential to delivering accurate eLearning effectively and efficiently.

External interactions can also include vendors, contractors, auditors, labor organizations, and regulators.

• Responsible for the development of highly engaging and interactive learning solutions using industry standard eLearning software.
• Apply advanced adult learning theories into practical, application‑based learning design and development with the ability to convert strategies to effective and engaging learning experiences.
• Possess the ability to work in a team environment to design, develop and build blended learning experiences.
• Acquire and apply new technology skills to instructional design practice.
• Partner and collaborate with other learning professionals and business partners in delivering a consistent learning experience.
• Develop comprehensive measurement strategies for all learning solutions to demonstrate business impact and effectiveness.

• Minimum of two years of work experience as a multimedia developer, learning designer, or e‑learning program manager.
• Experience working in an agile (SAM) and waterfall (ADDIE) design environment.
• Design learning that reflects an understanding of the diversity of learners, including the demonstrated understanding of cultural differences that may apply.
• The ability to apply concepts, techniques and theory of other disciplines to instructional design assessment strategies.
• Excellent verbal communication skills, including writing and editing.
• Practical knowledge of learning development tools such as Captivate, Articulate Storyline, Lectora, or LCMS.
• Practical experience using Instructional Systems Design (ISD) methodologies.
• Able to handle day‑to‑day work challenges confidently, demonstrating flexibility, strong collaboration skills, and change management.
• Intermediate or Advanced skills with Microsoft Outlook, Word, PowerPoint, and Excel.
• Ability to balance multiple priorities and tasks simultaneously in a fast‑paced environment with minimal supervision.
• Experience developing technology‑based training or…