Customer Experience; CX Practice Lead - Google Cloud; Gemini Enterprise

Position: Customer Experience (CX) Practice Lead - Google Cloud (Gemini Enterprise)
# Customer Experience (CX) Practice Lead - Google Cloud (Gemini Enterprise)
Bridgewater, Chicago, New York, Atlanta, San Francisco, Irving Apply for this job
* Permanent* Experienced Professionals
* Sales & Client Management & Solution Design
* -en US Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.##

Location This is a hybrid role based in one of the preferred locations - Atlanta, GA / New York, NY / Bridgewater, NJ / Chicago, IL / Dallas, TX / San Francisco, CA.## About the job you’re considering

As a Gemini Enterprise Customer Experience (CX) Practice Lead, you will drive the growth and market leadership of Capgemini’s Gemini Enterprise CX business on Google Cloud. This role sits at the intersection of AI strategy, go-to-market execution, and client transformation, with accountability for building executive relationships, shaping demand, and scaling adoption of AI-powered CX solutions.  You will act as a thought leader and growth driver, partnering with sales, delivery, and Google stakeholders to originate opportunities, define AI-led CX strategies, and accelerate customer time-to-value.##

Your role
* ** Drive CX + AI Growth Strategy:
** Lead the definition and execution of go-to-market strategies for Gemini Enterprise CX, driving pipeline growth through strategic deal origination and account expansion.
* ** Executive Engagement & Advisory:
** Act as a trusted advisor to C-level stakeholders, shaping AI-driven CX transformation strategies and influencing long-term investment decisions
* ** Thought Leadership:
** Lead AI-first CX strategy conversations and develop differentiated market narratives based on emerging trends and innovations.
* ** Account & Ecosystem

Collaboration:

** Partner with Google Cloud, Capgemini teams, and delivery and business line teams to align cross-functional efforts and deliver unified customer outcomes.
* ** Adoption & Value Realization:
** Drive successful adoption by removing barriers, accelerating time-to-value, and ensuring measurable business impact across strategic engagements.## Your skills and experience
* 10+ years in presales, solution architecture, or technical consulting roles with a focus on cloud and AI technologies.
* Deep expertise in Google Cloud Platform, Customer Experience, and Generative AI technologies
* Strong communication and relationship-building skills with executive and technical audiences.
* Google Cloud certifications (e.g., Professional Cloud Architect, Network Engineer, ML Engineer) are a plus.
* Ability to travel up to 50% of the time.

* Preferred Qualifications:

+ Experience identifying AI use cases to solve customer challenges or selling customer experience.  + Strong background in business case development and transformation roadmaps  + Experience working with cross-functional teams, including sales and delivery teams to build business cases for transformation and accompanying plans for implementation.  + Experience working with and managing partners in complex implementation projects, including hyperscalers.

The base compensation range for this role in the posted location is $98,497 - $233,248.Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting.

This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to:
Geographic location, Education and qualifications, Certifications and licenses, Relevant experience…