Payments Specialist

ABOUT REPAY (“Realtime Electronic Payments” / NASDAQ TICKER: RPAY) is an established and fast-growing publicly traded financial technology and payment processing company headquartered in Atlanta, Georgia, with offices across the country. REPAY enables its customers to accept payments anytime, anywhere, and through any channel while providing a secure, seamless, and enjoyable payment experience for the end consumers. REPAY offers a comprehensive suite of electronic payment and funding solutions, including debit and credit card processing, ACH processing, Instant Funding, and electronic bill payment systems with full IVR, text, and mobile capabilities.

The scalability of its products allows merchants of all sizes to add an instant arsenal of intelligent payment technology solutions to their businesses without significant development costs or infrastructure investments.

ABOUT

THE ROLE We are looking for an entry level Payments Specialist to join our growing team. REPAY is looking for someone who will enroll vendors, process and research payments, among a variety of other tasks. This role will work onsite in our Atlanta office. We work hard, but we have lots of fun doing it. If a cool, collaborative, and challenging work environment sounds appealing, you’ll fit right in.

RESPONSIBILITIES Successfully work pending vendor enrollments within required timeframe

Process electronic payments on behalf of our clients via phone calls and/or web portals

Update vendor records into various payment options: virtual card, ACH or check

Assist vendors to ensure payments are processed within designated guidelines

Actively review and monitor outstanding payments issued to vendors

Complete client inquiries via email within one business day Assist fellow employees with workload to ensure client’s invoice payments are worked within service level agreements

Strive to find more efficient ways to perform tasks, recommend process enhancements to improve business and growth

Display a positive attitude and have strong core values

Willingness to work OT as requested by management during new growth or onboarding period

SKILLS & EXPERIENCE NEEDED Some previous experience in customer service is strongly preferred. New college graduates do not need prior experience, though any role in customer support, retail, or similar role would be strongly preferred

For non-college graduates, 1 - 2 years of experience working in customer service, customer support, sales, lead generation, or collections is required

Strong communication skills

High level of attention to detail, quality, and effective verbal and written communication skills along with excellent follow-through

Ability to work on multiple tasks simultaneously while successfully meeting established goals and deadlines in a fast-paced environment

Adaptive to frequent process changes, work duties or assignments

General skillset to perform/navigate on Microsoft; minimum of 50 WPM Experience with Excel

Experience with Salesforce is preferred

WHY JOIN REPAY.… BECAUSE CULTURE IS EVERYTHING GROWTH & PEOPLE-CENTERED LEADERSHIP As the industry-leading financial technology provider in the Consumer Finance and Business to Business spaces, we continue to set the standard for application development and delivery. In 2019, REPAY became a public company listed on the Nasdaq Stock Market (RPAY). For the past three consecutive years, we have placed on the ACG Atlanta Georgia Fast 40, a list recognizing the top 40 fastest-growing middle-market companies in Georgia.

REPAY’s leadership empowers each team member to make a difference and stretch to their fullest potential. Our dedication to frequent, transparent communication is shown with company wide meetings where our leaders share company vision and encourage employees to ask questions.

FUN WORK ENVIRONMENT & GREAT TEAMSWe offer it all: business to casual dress, great snacks & beverages, and open-air collaborative team settings. REPAY has been certified as a Great Place to Work company for 2017, 2018, 2019, 2020, 2021, and 2022. The REPAY team is fun, smart, collaborative, and truly enjoys working together. Making a difference in our local communities – we…