Technical Writer Intern

Founded in June 2017, Connex Pay is the first payments company to seamlessly combine both Pay Ins and Pay Outs into a single global platform that is transforming modern e-commerce. The flexibility of Connex Pay’s technology allows clients to manage all of their B2B payment needs, from acquiring sales, managing fraud, and paying suppliers. Connex Pay’s solutions are applicable across a broad spectrum of corporate payment use cases, including global travel, ticketing, insurance and warranty claims, loyalty and rewards, and media and advertising.

The company’s technology reduces payment risk and lowers the cost of payment acceptance. Through our people, Connex Pay is poised to become the industry leader in payments.

We are proud of our culture, where we focus on employee engagement and customer satisfaction. Here our people feel comfortable voicing their opinions, which helps us build a safe environment for all. We are customer focused and truly believe that behaviors drive our culture — and our culture drives our results — always working as one team to win.

What You Will Work On

You will work on helping to update both our internal and external documentation, which includes QRGs, SOPs, Developer documentation, and Release Notes. We have an extensive library of product support documentation that needs to be updated as we roll out new functionality.

How You Will Work

You will work in Jira and Confluence to gather information to make documentation updates. When you are unable to find information through these tools, you’ll interview SMEs within the engineering and product teams to understand feature functionality in order update our documentation. You’ll also build AI prompts to help automate documentation tasks whenever possible.

• Currently pursuing a bachelor’s degree in Technical Communication, Professional Writing, English, or a related field
• Writing samples from coursework or prior work that demonstrates the ability to communicate clearly and professionally
• Excellent written and verbal communication skills, with strong attention to detail and grammar
• Demonstrated experience translating complex technical content into clear, easy-to-consume end‑user documentation
• Ability to manage multiple tasks, meet deadlines, and work both independently and collaboratively in a fast‑paced environment
• Curiosity about technology and a willingness to learn the fundamentals of payments and fintech
• Experience authoring prompts for AI tools (such as ChatGPT, Claude, or similar) to support content creation, documentation workflows, or quality review
• Prior internship or project experience in a technology or financial services environment is a plus

Connex Pay is an Equal Opportunity Employer and does not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.