Director, Implementation Services

About MTech Systems

MTech Systems is a global AI-powered Farm Tech SaaS leader supporting the poultry and live animal protein industry. Our mission is to help producers make smarter, data-driven decisions by unifying complex operations into one intelligent, connected platform.

If you're passionate about building high-performing teams, delivering enterprise software at scale, and shaping the future of SaaS delivery, we want to meet you.

About the Role

We are seeking an execution-focused Director, Implementation Services to lead and scale enterprise SaaS delivery across North America, with a strong mandate to expand into a global operating model (LATAM, EMEA).

This leader will own the end-to-end implementation lifecycle-from customer onboarding through go-live and hypercare-ensuring successful delivery of complex, multi-month to multi-year enterprise deployments.

This is a highly visible, hands-on leadership role ideal for someone who thrives in ambiguity, brings strong process discipline, and can elevate delivery teams into a best-in-class Professional Services organization.

What You'll Do

Own Enterprise Implementation & Delivery

• Lead execution of enterprise SaaS implementations across a global customer base
• Oversee delivery from project kickoff through go-live, stabilization, and hypercare
• Ensure success across requirements validation, system configuration, integrations, and deployment readiness
• Serve as the escalation point for critical customer issues and delivery risks

Drive Operational Excellence

• Standardize implementation processes to improve scalability and efficiency
• Establish governance frameworks (KPIs, SLAs, milestones, resource planning)
• Build a metrics-driven delivery model focused on quality, cycle time, and customer outcomes
• Partner cross-functionally with Product, Engineering, Customer Success, and Support

Lead & Scale Global Teams

• Lead a distributed organization (~50+ team members across NA, LATAM, EMEA)
• Develop regional leaders and frontline managers
• Build a high-performance culture focused on accountability, execution, and continuous improvement

Own Customer Relationships

• Partner with enterprise customers on complex, long-duration implementations (6 months-multi-year)
• Manage executive-level expectations in high-stakes environments (ERP, finance, operations systems)
• Collaborate with Sales and Customer Success to drive onboarding success and long-term retention

Solve High-Impact Delivery Challenges

• Lead resolution of escalations, resource constraints, and delivery gaps
• Act as a hands-on problem solver in high-risk or strategic programs
  
  Lead execution of enterprise SaaS implementations across a global customer base

What We're Looking For (Must-Haves)

• 10-15+ years in SaaS implementation, delivery, or Professional Services leadership
• Proven experience leading enterprise SaaS implementation organizations
• Track record managing teams of ~30-75+ across multiple regions
• Deep experience delivering complex, long-cycle enterprise implementations (6 months to multi-year)
• Strong background in customer-facing delivery for mission-critical systems (ERP, finance, operations)
• Experience building and scaling delivery organizations in high-growth SaaS environments

Nice to Have

• Experience with financial, accounting, or operational SaaS platforms
• Background in data-heavy enterprise implementations
• Experience leading multi-region delivery teams (NA, LATAM, EMEA)

Core Competencies

• Execution-first leadership mindset
• Strong process and operational rigor
• Ability to quickly assess and fix delivery gaps
• Executive-level customer presence and credibility
• Global leadership and cross-cultural effectiveness
• Talent development and team building

Why Join Us

• Lead a transformational function within a growing global SaaS company
• Shape how enterprise customers successfully implement and realize value from our platform
• Opportunity to build a world-class delivery organization at scale
• Partner with leadership to define global implementation strategy