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Help Desk Analyst Bilingual Spanish at Conyers GA local
Job in
Atlanta, Fulton County, Georgia, 30383, USA
Listed on 2026-06-07
Listing for:
FIRSTNET GLOBAL LLC
Full Time
position Listed on 2026-06-07
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support
Job Description & How to Apply Below
Benefits:
- Company parties
- Competitive salary
- Opportunity for advancement
Job Role:
Help Desk Analyst I (Bilingual – Spanish/English)
Location:
Conyers, GA (Onsite)
Experience
Required:
2+ years
Duration:
Contract
Local Candidates Only
Role DescriptionThe Georgia Department of Driver Services (DDS) is seeking a Bilingual (Spanish/English) Help Desk Analyst I to provide Tier 1 technical support in a high-volume call center environment. The candidate will troubleshoot hardware, software, Outlook, MS Office, Windows 7/10, Active Directory, and account-related issues while delivering excellent customer service to internal and external users.
Required Skills- Bilingual Spanish/English (Required)
- 2+ years of IT Help Desk / Call Center experience
- Experience with Outlook, MS Office, Windows 7/10, and Active Directory
- Ticket queue management, ticket assignment, and escalation
- Hardware and software troubleshooting
- Strong customer service and communication skills
- Vocational/Technical Degree in IT or related field
- Knowledge of Apple iOS
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