Field Support Representative Diagnostics, Athens, GA

Field Support Representative – Diagnostics

Veterinary Technicians and Practice Managers working as a Field Support Representative (FSR) for Diagnostics will work collaboratively with an internal team to develop strategies and maintain customer accounts through education and other customer‑centric solutions. This is a highly dynamic, customer‑facing role where you will travel extensively, build relationships, solve problems, and support customer success.

Learn more about Field Support opportunities:

• Travel up to 75% of the time (5+ days of car travel per week and 6–8+ overnights per month); weekend hours and weekday overtime may also be required.
• Install and train clinic staff on the proper use of IDEXX analyzers (e.g., Pro Cyte, Catalyst One, Sedi Vue, InVue).
• Provide onsite technical troubleshooting during critical customer visits.
• Work remotely from a home‑based office.
• Plan and strategize customer visits using a variety of programs to act as a true IDEXX Ambassador and trusted partner.
• Manage your schedule based on the unique attributes and needs of your customers while focusing on personal professional development and growth.

• 3+ years of experience working in a veterinary practice or similar setting.
• Familiarity with IDEXX products.
• Valid driver’s license and acceptable driving record.
• Residency in the Athens, GA area with willingness to travel within the territory; relocation may be required for out‑of‑territory visits.
• Strong relationship‑building skills to gain trust from customers and peers.
• Excellent communication and collaboration skills with customers, management, and colleagues.
• Planning and prioritization skills to make timely, quality decisions.
• Effective listening skills to understand customer needs and adapt approach.
• Comfort with technology, including computers, tablets, and smartphones (computer networking experience is a plus).
• Physical ability to perform tasks such as lifting, moving, and carrying up to 60 pounds; including extending, reaching, and manipulating objects.
• Specific vision and hearing abilities: close vision, color vision, depth perception, hearing acuity sufficient for communication.
• Effective verbal communication in English.
• Capacity to travel and work within assigned area, drive long periods, and interact with animals.

• Hourly rates targeting $30–$35 per hour, based on experience.
• Opportunity for an annual cash bonus.
• Health, Dental, and Vision benefits starting day one.
• 5% 401(k) matching.
• On‑the‑job training and career advancement opportunities.
• Additional benefits: financial support, pet insurance, mental health resources, volunteer paid days off, foundation donation matching, company car and more.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.