Desktop Engineer

Job Responsibilities

• Partners with the clients to resolve IT Tickets for client issues or end-user issues in the areas of Windows OS, Network, Printer, Password Re-Set, Office 365, VPN/connectivity
• Develops desktop standard images and verifies that all desktops remain consistent with the standard.
• Receives technical related issues via phone, e-mail or walk-in and resolves issues related to desktop resources.
• Installs, troubleshoots, repairs, implements, and manages desktop resources (i.e., desktops, laptops, thin clients, printers, copier, fax machines, copiers and scanners).
• Manages inventories and maintains desktop resource support contracts.
• Works directly with customers to provide help and resolve any and all IT issues.
• Takes initiative and will research new issues to find resolution.

• Able to adapt to consistently changing environments, manage time and priorities, and handle high stress situations.
• Strong analytical, problem-solving and troubleshooting skills.
• Must possess well-developed oral and written communication skills; able to write reports and other forms of business correspondence.
• Manage own work schedule with minimal supervision using exemplary time-management skills.
• Must have a high technical aptitude and be able to carry out complex technical instructions.
• Ability to take initiative and independent judgment.
• Must have well-developed analytical and problem-solving abilities.
• Highly organized with a strong attention to detail.

• High School diploma required; AA/BA/BS degree preferred
• 1 - 2 years of Help / Service Desk experience is required
• Advanced Technical Training is strongly desired
• Must have IT Service Desk experience in two of the following areas:

• Active Directory Users and Computers
• IT networking and configuration of LAN/WAN
• Power Shell Scripting
• Telephony & Voice Integration / Troubleshooting Experience
• Proficiency with computer imaging software
• Intermediate knowledge of Network Systems