CRM Support Specialist

We are seeking a CRM Support Specialist with knowledge in Salesforce CRM and/or Microsoft Dynamics CRM. This role requires hands-on experience supporting a CRM system, including user training and documentation, gathering and analyzing user feedback, triaging support tickets, and onboarding new users. Client Details Our client is a well-known organization within the financial services industry, known for its commitment to leveraging advanced technology to drive operational efficiency.

Description User Training and Support:
Deliver training and ongoing support for CRM users, ensuring they can effectively use system tools and features Release Support:
Develop and maintain release documentation, guides, and videos while providing ongoing functional training such as feature updates and office hours User Feedback Management & Insights:
Gather and analyze user feedback from chats, user communities, usage data, and support tickets to identify trends and recommend improvements Inquiry Management:
Triage and manage support tickets to ensure timely resolution, collaborating with cross-functional teams on more complex issues New User Onboarding:
Support onboarding by coordinating system setup, access, documentation, and training for new users Support & Usage Metrics Analysis:
Track and report on support and usage metrics to evaluate performance and identify opportunities to improve support, documentation, and training MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state, or local law.

MPI encourages applications from minorities, women, the disabled, protected veterans, and all other qualified applicants. Profile 4-days onsite is required, there is no flexibility 2+ years' experience with Microsoft Dynamics CRM and/or Salesforce CRM Proven customer service skills and ability to communicate effectively with users Service Now experience is highly preferred Financial services experience is highly preferred THIS ROLE IS NOT OPEN TO C2C ARRANGEMENTS.

Job Offer Access to Michael Page health benefits during the temporary assignment - beginning day 1! An opportunity to contribute to a respected organization within the financial services industry. Work in a technology-driven environment in Atlanta, with potential for skill enhancement. MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law.

MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.