VP of Onboarding & Implementation

Brief Description

Rev.io provides configurable software for billing, customer management, business management, payments, analytics, provisioning, and automation to service providers in telecommunications, Wireless & IoT, managed IT services, A/V, security integration, and other related industries. Our modern, cloud-based software delivers the industry's most complete quote-to-cash experience, enabling our clients to grow their revenue efficiently.

Rev.io is an Atlanta-based company with offices in Atlanta and West Virginia. We have more than 21 years in business serving our clients. While we are very experienced in what we do, we are still growing rapidly, and we are looking for exceptional people who are excited to join us on a career-defining journey.

In all of our daily work, each of us is guided by our mission, vision and 'ACT TOP' values.

Our Mission:
To help clients grow revenue efficiently.

Our Vision:
To be the best billing & back-office software company in the world by providing innovative solutions and extraordinary service to our clients and end users.

• Achieving Extraordinary Results:
  Doing more than expected and pursuing a higher standard of work without compromising your job responsibilities.
• Caring For Employees, Clients and Community:
  Demonstrating empathy and concern by helping those who are most in need.
• Take Responsibility and Act Like An Owner:
  Being accountable and doing the right thing even when no one is watching.
• Transparent Leadership:
  Communicating openly, regardless of title or situation.
• Opportunity To Make a Positive Difference:
  Recognizing situations and taking action to produce a better outcome.
• Passion For Innovation:
  Enthusiastically finding new solutions to improve efficiency.

The VP of Onboarding & Implementation will lead one of the most critical and high-impact functions  — owning how clients go live on our platform and defining what world-class implementation looks like in a modern, AI-first SaaS company. This is not a role for a traditional professional services executive who manages delivery through headcount and project oversight. We are looking for a technically grounded leader who sees client onboarding as a data engineering and automation problem, and has the experience to prove it.

In this role, you will own the full client implementation lifecycle across Rev.io's billing, PSA, and payments products — from signed contract to go-live — with a relentless focus on compressing time-to-value through smarter systems rather than larger teams. You will design and deploy automated ETL/ELT pipelines, AI-assisted data migration frameworks, and self-serve integration tooling that fundamentally changes how clients experience onboarding.

You will build and lead a technical implementation team — data engineers, integration specialists, and implementation consultants — and partner closely with Product and Engineering to drive the platform capabilities that make faster onboarding possible.

This is a full P&L ownership role with executive visibility, a direct line to the COO, and the opportunity to build something genuinely new: an AI-native implementation function that becomes a competitive advantage for Rev.io and a differentiator in our market.

• Own Client Implementation End-to-End:
  Lead the full onboarding and implementation lifecycle across Rev.io's billing, PSA, and payments products — from contract execution through successful go-live and early client adoption, ensuring every client transitions smoothly and on time.
• Design & Deploy Automation and Data Frameworks:
  Architect automated ETL/ELT pipelines, AI-assisted data migration tools, and scalable onboarding playbooks that dramatically reduce implementation time and human lift across the delivery team.
• Build AI-Powered Onboarding Capabilities:
  Partner with Product and Engineering to develop AI-driven onboarding tools, pre-built third-party connectors, and self-serve integration capabilities that improve the client experience and reduce time-to-value at scale.
• Lead a Technical Implementation Team:
  Recruit, develop, and lead a high-performing team of data…