ServiceNow Senior Quality Assurance

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

At AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.

Overview

The Service Now Senior Quality Assurance is responsible for ensuring the quality, reliability, performance, and stability of Service Now platform solutions. This role leads and supports quality assurance activities across platform enhancements, upgrades, scheduled releases, integrations, and emerging capabilities, including Now Assist. The ideal candidate will bring strong experience in software testing, automation, defect management, and cross-functional collaboration, with the ability to operate effectively in an Agile delivery environment.

Responsibilities:

Test Planning and Execution

* Create and execute test plans, cases, and scripts for manual and automated testing.

* Validate quality across Service Now enhancements, upgrades, and releases.

* Perform functional, regression, integration, and end-to-end testing to ensure readiness.

Defect Management

* Identify, document, track, and resolve defects.

* Work with developers to troubleshoot issues, validate fixes, and retest before closure.

* Document defects with clear severity, impact, and reproducibility details.

Performance and Security Testing

* Conduct performance, load, stress, and security testing to assess reliability, scalability, and compliance.

* Help identify risks and vulnerabilities and validate remediation.

Service Now Platform Testing

* Validate Service Now configurations, workflows, integrations, and new capabilities.

* Support testing for Service Now upgrades and scheduled releases.

* Test Now Assist features and help maintain platform stability after changes.

Collaboration and Requirements Analysis

* Work with product owners, developers, and stakeholders to review and understand requirements.

* Ensure requirements are clear, complete, testable, and aligned with business goals.

* Support Agile delivery through sprint planning, backlog refinement, and story reviews.

Automation and Continuous Improvement

* Build and maintain automated test scripts to improve efficiency, repeatability, and coverage.

* Identify ways to improve QA processes, standards, and best practices.

* Drive continuous improvements that strengthen product quality and team effectiveness.

Qualifications:

Required

* 3+ years of experience in software testing and quality assurance.

* Demonstrated experience in test planning, test execution, defect management, and regression testing.

* Experience with manual and automated testing methodologies.

* Strong analytical, problem-solving, and communication skills.

* Ability to work effectively in a collaborative, cross-functional environment.

Preferred

* Bachelor's degree in Computer Science, Information Systems, or a related field preferred.

* Experience with Service Now platform testing, including upgrades, scheduled releases, and Now Assist capabilities.

* Experience working in Agile environments.

* Familiarity with performance, load, stress, and security testing.

* Relevant certifications may be required in some areas.

Why Join Us

This role offers the opportunity to help drive quality across a critical enterprise platform while working on high-impact enhancements, releases, and innovations within the Service Now ecosystem. The Senior Quality Assurance Engineer - Service Now will play an important role in delivering stable, scalable, and high-quality solutions that support business and customer needs.

Our Service Now Senior Quality Assurance earns between $94,300 - $158,400. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

* Medical/Dental/Vision coverage

* 401(k) plan

* Tuition reimbursement program

* Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

* Paid Parental Leave

* Paid Caregiver Leave

* Additional sick leave beyond what state and local law require may be available but is unprotected

* Adoption Reimbursement

* Disability Benefits (short term and long term)

* Life and Accidental Death Insurance

* Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

* Employee Assistance Programs (EAP)

* Extensive employee wellness programs

* Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly

Hours:

40

Time Type:

Regular

Location:

Atlanta, Georgia, Dallas, Texas, San Antonio, Texas

Salary Range:

$94,300.00 - $

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status,…