Delivery Manager

About Nexus

You don't have an AI story if you don't have your data story. That's where Nexus One comes in.

We're the converged data platform for the AI era - composable by design, built on an open-source foundation, and AI-native from the ground up. One identity, one governance envelope, one operational layer across every mainframe, data lake, warehouse, and streaming system in the business. For the first time, enterprises can bring their existing stack along instead of rebuilding it - and still give AI agents full context across the estate.

What we stand for is simple: sovereign data, interoperable systems, decoupled intelligence - delivered the way modern software should be. No rip-and-replace. No multi-year transformation. Our CEO Anu Jain puts it well: we turn the "ball of yarn" of data integrations into a unified engine - less like assembling car parts, more like buying the car ready to drive. 85+ open-source tools pre-integrated.

AI-native automations that deploy and self-heal the stack without human toil. Forward-deployed engineers who build shoulder-to-shoulder with customer teams - hands on keyboards, not just on decks.

It's working, and fast. We're tripling revenue year over year, backed by Insight Partners, and running in production in environments most vendors won't touch. Our platform processes credit risk data for 90%+ of US small businesses - 40M+ - every month. Intent signals for 300M+ subscribers monthly for Africa's largest telco. The data and AI layer for a Top 3 US bank.

We're 100+ people across the US and India, headquartered in Atlanta. We think big, move fast, and don't mistake activity for progress. We hire people who'd rather ship the rocket than brief someone on it.

Check out this podcast of Anu talking about our solution here:
Role Summary

This is the person who, from the moment a customer signs, owns whether NX1 delivers for them. Not a project manager who tracks tickets. Not a CSM who runs QBRs. This is the delivery and technical operations owner at a portfolio of NX1's strategic accounts.

Solution delivery is the operative phrase. The work is: understand the customer's actual business problem, translate it into the requirements the NX1 platform and engineering team will solve for, design the engagement around that solution, and drive it to ground until the customer is winning. Everything else - program mechanics, executive presence, margin, documentation - is in service of that solution landing.

You are the buck-stops-here owner for whether NX1 delivers: the rollout program, the solution architecture and roadmap commitments, the documentation surface, the customer health signal at the engineering level, the margin against the engagement, and the loop back into engineering when the platform needs to evolve.

What You'll Own

Account Ownership, Delivery, and Gross Margin (the headline)

• A portfolio of 2-4 strategic NX1 accounts, $5-10M each in delivery / managed services revenue
• Gross margin management for the portfolio. You own the unit economics: cost-to-serve per account, scope discipline, hero-engineer-attrition risk, custom work that doesn't generalize. Margin is not finance's job to track - it's yours to manage, with finance providing the books
• The P&L for those accounts - drive against deliverables AND against gross margin; surface risk on both before it's a number on the dashboard
• The customer-side executive relationship: their VP of Data / CDO / CTO knows you by name and treats you as a peer, not a vendor
• Renewal and expansion strategy, in partnership with the CRO - you don't carry quota, but you shape the conditions under which the customer grows

Program & Delivery Operations

• Stand up the delivery program on day 1 of a new engagement: roadmap, milestones, dependencies, governance, communication cadence
• Run the weekly operating rhythm - internal stand-ups, customer syncs, exec readouts, escalation reviews - and build the artifacts that keep them grounded in reality, not theater
• Own the documentation surface for each engagement: program plan, decision log, RAID register, exec status, runbooks, the customer-facing roadmap view
• Linear and Notion are your primary instruments; you will design how they're used for your portfolio, not inherit a template someone else built

Technical Quarterbacking & Requirements Translation

• Own the bidirectional translation between the customer's business problem and NX1's engineering reality - surface the right requirements into the org, surface engineering trade-offs back to the customer, without distorting either side
• This is the craft of the role: customers don't hand you a requirements doc that's correct. You build it together, in conversation, by knowing what to ask and what to push back on
• Pull in Solution Architects when the work needs architecture depth; pull in FDEs / engineers when the work needs to be built
• Hold the line on technical commitments: what's in scope, what's a roadmap ask, what's a one-off custom build the engagement can't absorb
• Be the person who…