Mgr, Information Technology I or II

Agency:
Georgia Department of Natural Resources
Environmental Protection Division/ Unit: EPD Information Technology

The Environmental Protection Division is seeking a highly skilled, service-oriented, and collaborative Manager, Information Technology I or II to support the planning, coordination, governance, and operational delivery of technology services across EPD.

This position will serve in a key IT leadership capacity responsible for supporting enterprise infrastructure, steady-state support operations, cloud and database coordination, application modernization, project delivery, vendor accountability, cybersecurity alignment, digital accessibility, records-related technology support, and customer-facing IT services.

The successful candidate must be able to work effectively across technical teams, program leadership, executive stakeholders, vendors, and state technology partners to ensure EPD technology services are stable, secure, responsive, and aligned with agency priorities.

Key

Role Responsibilities:

IT Operations and Service Delivery

• Provide leadership and coordination for day-to-day EPD IT operations and support services.
• Support timely resolution of incidents, service requests, escalations, and operational issues.
• Promote a customer-focused IT support model through clear communication, accountability, and follow-through.
• Assist with Zendesk ticket workflows, escalation protocols, service delivery standards, and cross-team coordination.
• Support field offices, district offices, laboratory operations, administrative teams, and EPD program areas with technology needs.
• Ensure recurring operational issues are documented, analyzed, and addressed through practical remediation plans.

Infrastructure, Cloud, and Systems Coordination

• Support infrastructure initiatives involving servers, network services, storage, cloud platforms, monitoring, and endpoint environments.
• Coordinate with state technology partners, GETS vendors, Microsoft, NTTData, and other service providers.
• Assist with Azure-supported systems, SQL Server environments, hybrid infrastructure, Microsoft 365 services, and cloud modernization planning.
• Support operational monitoring, alerting, and observability improvements.
• Coordinate maintenance windows, patching, system restarts, production support activities, and technical escalations.

Project Management and PMO Alignment

• Partner with EPD PMO resources to support technology project intake, planning, execution, governance, and closeout.
• Coordinate across Infrastructure, Applications and Development, DBA resources, vendors, and business stakeholders.
• Assist with executive-level updates, meeting summaries, action-item tracking, risks, issues, decisions, and stakeholder communications.
• Support disciplined change control, project documentation, post-go-live stabilization, and transition-to-operations planning.

Application and Development Support

• Support application modernization, stabilization, defect triage, enhancement requests, and production support.
• Coordinate with business programs, application teams, development partners, DBAs, and vendors.
• Assist with Salesforce/Clariti, JustFOIA, Microsoft 365, reporting, workflow automation, and other enterprise or program-facing platforms.
• Promote clear documentation of requirements, approvals, risks, decisions, and implementation outcomes.

Database and Data Operations Coordination

• Coordinate with DBA resources on database reliability, reporting, data validation, remediation, and production issue resolution.
• Support SQL Server maintenance planning, performance troubleshooting, deployment support, and application data integrity efforts.
• Facilitate collaboration between DBAs, vendors, application teams, and business program owners.

Vendor Governance and Accountability

• Coordinate with vendors and state partners to ensure timely delivery of agreed-upon services.
• Track vendor commitments, deliverables, risks, service gaps, action items, and escalation needs.
• Support vendor meetings, procurement planning, licensing coordination, implementation reviews, and technical discussions.
• Help ensure vendor-supported systems and services meet EPD operational expectations.

Cybersecurity, Identity, Compliance, and Governance Support

• Support identity and access management initiatives, including MFA, SSO, device assurance, and endpoint governance.
• Assist with Intune, Apple Business Manager, mobile device management, Microsoft 365, Cisco Duo, Okta, and related security initiatives.
• Support records-related technology needs, Microsoft eDiscovery, GORA/Open Records support, and legal discovery coordination.
• Assist with ADA Title II digital accessibility readiness for websites, PDFs, documents, and other digital content.
• Promote secure, documented, auditable, and policy-aligned technology practices.

Customer Relationship and Stakeholder Engagement

• Build productive relationships with EPD program leadership, branch chiefs, district offices, Legal, Finance, HR, Communications, Laboratory, and administrative teams.
• Translate…