Desktop Support Analyst

Overview

Tek Stream Solutions has an immediate need for an IT Desktop Support Analyst with experience providing technical support for Windows and Mac laptops, iOS and Android mobile devices, monitors, printers, and other technology equipment. Applicants must be open to a long term contract and local to Atlanta, GA as these roles are onsite, Monday through Friday, 8:30 – 5:00 pm ET.

• Greet and welcome customers into walk-up support area, and engage proactively in supporting their technology needs
• Provide excellent, effective troubleshooting of devices including Mac and Windows laptops, and iOS and Android mobile devices
• Open, document, and route support incidents effectively
• Monitor, stock, and maintain technology vending machines across campus
• Install, replace, and troubleshoot campus monitors and other technology equipment
• Walk to a user’s workspace and assist with troubleshooting of monitors, printers, and other on-campus technology equipment
• Assist in organizing and staging laptops, chargers, adapters, documentation, and other necessary items in preparation for large-scale new hire classes of up to 70 individuals
• Assist in delivery of laptops to new staff during new hire classes

• 5+ years technology support experience for a large-scale environment
• 5+ years experience supporting Mac and Windows endpoints
• 3+ years experience providing in-person technology support

• Apple Certified Support Professional
• Microsoft Security, Compliance, and Identity Fundamentals
• ITIL Foundation training
• CompTIA A+ Certification

Candidates must be authorized to work for any employer in the US, on a direct W2 of Tek Stream Solutions (no C2C). Candidates must be local to Atlanta, and willing/able to work on site, Monday-Friday, 8:30am-5:00PM, ET. Uniform polo will be required and provided.