Cybersecurity ServiceNow Senior Advisor

Information Security Sr. Advisor

Hybrid:
In‑office 1‑2 days per week in Indianapolis, IN or Atlanta, GA.

A hybrid work arrangement is required; candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

The Information Security Sr. Advisor is responsible for leading the design, development, configuration, enhancement, and ongoing optimization of Service Now capabilities that support cybersecurity risk, compliance, third‑party risk, and PCI assessment processes. This role develops, recommends, and implements enterprise information security policies, technical standards, guidelines, procedures, and other elements of an infrastructure necessary to support developing and improving Service Now workflows, data models, forms, control libraries, evidence collection processes, assessment templates, dashboards, reporting, integrations, and automation capabilities used to support cybersecurity and PCI DSS assessment activities.

• Serve as a subject matter expert for Service Now application functionality supporting cybersecurity and PCI assessment processes, including intake, scoping, evidence requests, questionnaire workflows, control mapping, findings management, issue tracking, risk acceptance, approvals, and reporting.
• Design scalable workflows to support PCI DSS assessment activities, including ROC, SAQ, AOC, gap assessments, evidence collection, control owner attestations, remediation tracking, compensating control documentation, targeted risk analyses, and assessment readiness activities.
• Lead system and network architecture support for information and network security technologies; develop and execute risk assessment methodologies that fit business, regulatory, and technical environment considerations; develop requirements, system architecture, and software design of security products and services; develop strategies for discovery, evaluation, and response to new networking attacks; develop security incident response plans and strategies.
• Provide trouble resolution and serve as point of technical escalation on complex problems.
• Create presentations and seek IT management approval and acceptance of significant replacements or reconfigurations of major security systems serving the Enterprise; set vendor strategy and direction.
• May be assigned to project teams for technical consultation to business partners and developers.
• Design and engineer comprehensive access management and network security technical solutions based on business requirements and defined technology standards; work with architecture to update technology direction and strategy.
• Develop reports supporting strategy and direction for management, including PCI compliance readiness, control performance, and program maturity.
• Capable of serving as technical merger and acquisition lead.

• BS/BA in information technology or related field and a minimum of 8 years of experience in systems administration and security aspects of information systems, access management, and network security technologies, network communications, computer networking, telecommunications, systems development and management, hardware, software, data, and people; experience with multiple technical and business disciplines; broad‑based experience to plan and design highly complex systems; or any combination of education and experience that provides an equivalent background.

• Security certifications: CISSP and other advanced technical security certifications (e.g., Information Systems Security Architecture Professional, Information Security Engineering Professional, Certification and Accreditation Professional, or equivalent certifications) strongly preferred.
• 5+ years of experience in cybersecurity, Service Now application development, GRC/IRM systems, IT risk management, compliance operations, audit management, business analysis, workflow automation, or a related field.
• Experience with cybersecurity and compliance frameworks such as PCI DSS, NIST CSF, NIST SP 800‑53, HIPAA,…