Senior Director, Threat Intelligence

Job Description

The Senior Director, Payment Threat Intelligence will lead a team of subject matter experts focused on payment threat intelligence, scams, and cybercrime. This role is responsible for advancing intelligence capabilities through automation, AI/GenAI, data analysis, case management tools, and technology-enabled process improvements.

The ideal candidate is a strategic, innovative leader with deep payments and threat intelligence expertise, strong technical acumen, excellent communication skills, and the ability to influence senior stakeholders, clients, partners, and industry audiences. This is a global role requiring digital fluency and the ability to work with emerging technologies such as Generative AI tools (e.g., ChatGPT, Microsoft Copilot).

• Lead a team of subject matter experts in payment threat intelligence, scams, and cybercrime.
• Foster a payment intelligence‑led culture, translating raw data into strategic insights that influence business decisions, go‑to‑market strategies, and product development.
• Identify opportunities to develop new products and services and enhance existing solutions.
• Evaluate, negotiate, and manage third‑party vendor solutions to build a scalable and cost‑effective technology stack.
• Streamline manual processes and improve operational efficiency using automation, AI, GenAI, analytics, and available tools.
• Build and maintain relationships with external organizations and committees to further Visa’s commitment to trust and safety and demonstrate thought leadership.
• Develop strong relationships across the regions and lead discussions for payment threat intelligence and risk mitigation.
• Partner closely with product, engineering, and data science teams to conceptualize, test, and scale fraud intelligence solutions.
• Provide guidance to the team regarding investigations, intelligence collection, and extracting actionable information from intelligence sources.
• Lead, mentor, and inspire a high‑performing intelligence team fostering a culture of collaboration, continuous improvement, and payment intelligence excellence.
• Oversee all‑source analysis of cybercrime and fraud tools, methods, and attacks to communicate these threats to internal Visa partners and external clients.
• Provide presentations on cybercrime and fraud threats impacting the payments ecosystem to global audiences.
• Support the Global Risk organization with intelligence and technical analysis to further protect the payment ecosystem.
• Perform other duties as assigned.

This role is a Hybrid position to be based in either our Atlanta, GA or Foster City, CA office locations. Expected hybrid days will be confirmed by the Hiring Manager.

Basic Qualifications:

• 12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g., Masters/MBA/JD/MD), or a minimum of 5 years of work experience with a PhD.

Preferred Qualifications:

• 15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g., Masters, MBA, JD, or MD), PhD with 9+ years of experience.
• 12+ years’ experience in payment card or information security industry, all‑source cyber intelligence organizations, or investigating payment card cybercrime fraud.
• Master’s degree in a related field.
• Deep subject matter expertise in payments, threat intelligence, scams, fraud typologies, and cybercrime trends.
• 8+ years of senior‑level leadership experience managing teams in payment threat intelligence, fraud intelligence, scams, and cybercrime.
• Proven experience using automation, AI/GenAI, analytics, and technology solutions to streamline manual processes and improve operational efficiency.
• Ability to define clear technical and business requirements for automation, AI, data analysis, GenAI, case management, and intelligence workflow initiatives.
• Experience with case management tools, investigative platforms, or intelligence workflow systems.
• Demonstrated ability to develop new capabilities, enhance existing products and services, and lead innovation across intelligence operations.
• Strong process improvement experience, including building…