Senior Director, Threat Intelligence

Position: Senior Director, Payment Threat Intelligence
About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

Job Description

The Senior Director, Payment Threat Intelligence will lead a team of subject matter experts focused on payment threat intelligence, scams, and cybercrime. This role is responsible for advancing intelligence capabilities through automation, AI/GenAI, data analysis, case management tools, and technology-enabled process improvements.

The ideal candidate is a strategic, innovative leader with deep payments and threat intelligence expertise, strong technical acumen, excellent communication skills, and the ability to influence senior stakeholders, clients, partners, and industry audiences. This is a global role and requires digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to support everyday work.

Key Responsibilities:

* Lead a team of subject matter experts in the following areas: payment threat intelligence, scams, and cybercrime.

* Foster a payment intelligence-led culture, translating raw data into strategic insights that influence business decisions, go-to-market strategies, and product development.

* Identify opportunities to develop new products and services and enhance existing solutions.

* Evaluate, negotiate, and manage third-party vendor solutions to build a scalable and cost-effective technology stack.

* Streamline manual processes and improve operational efficiency using automation, AI, GenAI, analytics, and available tools.

* Build and maintain relationships with external organizations and committees to further Visa's commitment to trust and safety and demonstrate thought leadership.

* Develop strong relationships across the regions and lead discussions for payment threat intelligence and risk mitigation.

* Partner closely with product, engineering, and data science teams to conceptualize, test, and scale fraud intelligence solutions.

* Provide guidance to the team regarding investigations, intelligence collection, and extracting actionable information from intelligence sources.

* Lead, mentor, and inspire a high-performing intelligence team fostering a culture of collaboration, continuous improvement, and payment intelligence excellence.

* Oversee all-source analysis of cybercrime and fraud tools, methods, and attacks to communicate these threats to internal Visa partners and external clients.

* Provide presentations on cybercrime and fraud threats impacting the payments ecosystem to global audiences.

* Support the Global Risk organization with intelligence and technical analysis to further protect the payment ecosystem.

* Perform other duties as assigned.

This role is a Hybrid position to be based in either our Atlanta, GA or Foster City, CA office locations, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

* 12 or more years of work experience with a Bachelor's Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD

Preferred Qualifications:

* 15 or more years of experience with a Bachelor's Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience

* 12+ years' experience in payment card or information security industry, all-source cyber intelligence organizations, or investigating payment card cybercrime fraud.

* Master's degree in a related field.

* Deep subject matter expertise in payments, threat intelligence, scams, fraud typologies, and cybercrime trends.

* 8+ years of senior-level leadership experience managing teams in payment threat intelligence, fraud intelligence, scams, and cybercrime.

* Proven experience using automation, AI, GenAI, analytics, and technology solutions to streamline manual processes and improve operational efficiency.

* Ability to define clear technical and business requirements for automation, AI, data analysis, GenAI, case management, and intelligence workflow initiatives.

* Experience with case management tools, investigative platforms, or intelligence workflow systems.

* Demonstrated ability to develop new capabilities, enhance existing products and services, and lead innovation across intelligence operations.

* Strong process improvement experience, including building scalable workflows and helping teams adopt new technologies.

* Ability to serve as a subject matter expert at conferences, client engagements, and…