Business Operations Strategist - Agentic Enterprise

Position: Business Operations Strategist - Truist Agentic Enterprise
** The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.*
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** Regular or Temporary:*
* Regular

** Language Fluency:
** English (Required)

*
* Work Shift:

*
* 1st shift (United States of America)

** Please review the following job description:*
* Serve as operational support for Truist's AI Enablement Integration activities - leading the AI copilot implementation strategy, embedding AI capabilities into everyday work, and driving behavioral change - while operating as a generalist across the broader enterprise AI enablement ecosystem.

For this opportunity:
Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.)

******** Position has in office expectations at Truist's Atlanta, GA Plaza office or the Charlotte, NC Cascade Pointe Office.******
* ** ESSENTIAL DUTIES AND RESPONSIBILITIES*
* ** Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.*
* 1. Lead the planning, coordination, and execution of enterprise AI tools across the organization, partnering with key partners across business and technology to ensure seamless deployment aligned to enterprise AI maturity phases.

2. Facilitate cross-functional AI adoption forums and maintain active consulting relationships with line-of-business teams, delivering enablement updates, supporting use case ideation, and bridging business-specific adoption needs with the enterprise AI lifecycle.

3. Systematically surface and eliminate technical, process, and cultural blockers to AI adoption, coordinating cross-functional resolution to keep implementation timelines on track.

4. Drive the enterprise-wide transition from training and awareness into active, hands-on AI usage - moving beyond one-time activation to embed AI as a natural part of how employees think, plan, and execute work.

5. Coordinate recurring AI enablement alignment cadences, integrating business unit and adoption insights across multiple work streams and maintaining status reporting for leadership.

6. Leads the execution of larger technology projects, coordinating operational activities to ensure efficiency, reliability, and alignment with business objectives.

7. Identifies, designs, and implements process and technology improvements to enhance operational workflows within area of responsibility.

8. Collaborates with cross-functional teams to align business operations with technology strategies and organizational goals.

9. Analyses and reports on performance metrics to drive continuous operational improvements.

10. As applicable, drives strategic alignment and operational excellence by guiding key external partnerships and leading cost‑optimization efforts that enhance financial performance and support organizational objectives.

11. Ensures compliance with organizational policies, regulatory requirements, and risk management standards.

12. Communicates operational status, risks, and improvement plans to senior stakeholders and leadership.

13. Provides coaching, guidance, and leadership to junior team members and supports their professional development.

** Qualifications*
* ** Required Qualifications*
* ** The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to…