Director, Business Intelligence - Data & Insights; Issues & Reputation Intelligence

Position: Director, Business Intelligence - Data & Insights (Issues & Reputation Intelligence)
A bit about us:

A global communications and advisory organization is seeking a Director, Business Intelligence - Data & Insights to lead reputation, issues monitoring, crisis intelligence, and media analytics programs supporting high-visibility enterprise clients.

This role sits at the intersection of data analytics, communications strategy, and risk intelligence, translating complex media, stakeholder, and digital signals into actionable insights that guide executive decision-making during critical moments.

The ideal candidate combines strong technical analytics expertise with experience supporting issues management, crisis response environments, and narrative intelligence programs.

Why join us?

• Competitive Base Salary
• Company paid health plan for employees
• Very generous PTO
• Dental and Vision, FSA, HSA
• Small team, autonomy
• Many more great perks!

Job Details

What You'll Do

• Lead end-to-end delivery of issues, crisis, and reputation intelligence programs
• Design and oversee media monitoring frameworks across earned, social, and digital channels
• Translate complex narrative and data signals into clear executive-level insights
• Develop early-warning detection models identifying escalation risks and emerging trends
• Build and maintain near-real-time intelligence dashboards for leadership stakeholders
• Support scenario planning, live response monitoring, and post-incident analysis
• Integrate qualitative and quantitative insights into strategic recommendations
• Ensure analytical rigor, governance standards, and data quality across reporting workflows
• Mentor and develop analytics and insights team members
• Support responsible adoption of AI within monitoring, detection, and reporting pipelines

What Success Looks Like

• Providing proactive insight into emerging reputation risks
• Delivering executive-ready dashboards and narrative intelligence
• Enabling faster, more confident decision-making during high-visibility events
• Scaling monitoring programs across global stakeholder ecosystems

Experience That Contributes to Success

• 7+ years in business intelligence, analytics, media intelligence, or reputation analytics environments
• 2+ years leading analytics programs or teams
• Experience supporting issues management, crisis communications, or reputation strategy initiatives
• Background working in communications, consulting, or client-facing analytics organizations
• Strong narrative analysis and media monitoring experience
• Proficiency with Python, SQL, or R
• Experience building dashboards using Tableau, Power BI, Looker, or similar tools
• Ability to advise senior stakeholders in fast-moving environments
• Exposure to AI-enabled monitoring, classification, or trend-detection workflows
• Familiarity working across global media ecosystems
• Degree in analytics, communications, data science, or related discipline preferred

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories.

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