IT Data Center Operations Manager

General

Summary:

We have an opportunity in our Global IT Operations team for an experienced, intelligent, and motivated IT Manager who is enthusiastic about data center and/or Facilities-IT design, deployment, and operations management. This position interacts heavily with Facilities/Construction (non-IT) teams and traditional IT teams across Qualcomm's global landscape.

As a member of our global team, you will manage resources associated with existing and new data centers and IT rooms globally from Atlanta, Georgia. You will play a critical role in maintaining monitoring systems, uptime, performance, and capacity planning.

Bring your proven track record operating Mission Critical IT spaces to our fast-paced, highly collaborative team. We hold ourselves to high standards and take pride in our work. You should be dedicated to excellence, have a strong sense of personal responsibility, and be self-driven.

This role is not remote and requires full-time onsite work in Atlanta, GA (5 days per week).

Qualifications

• Bachelor’s degree in a technical field (e.g., Computer Engineering, Computer Science, Information Systems)
  OR

• Bachelor’s degree in a non-technical field (e.g., Business, Humanities, Marketing) and 5+ years IT-relevant experience OR

• High School diploma or equivalent and 10+ years IT-relevant experience

Provides leadership for those involved in the development, design, implementation, optimization, and operations of Information & Communication Technology (ICT) spaces, systems, and functions that support company business processes and technical information system platforms. Responsibilities include, but are not limited to:

• Analysis, selection, and modification of IT Infrastructure Management systems and software applications.

• Managing individuals involved in the design and installation of networked IT Infrastructure systems.

• Providing direction for efforts to protect the company’s data, tools, and information systems.

• Ensuring infrastructure architecture standards maximize efficiency and support platform compatibility.

Subject matter expertise required in ICT spaces and standards, IT Security, Operations, and Project Management. Coordinates delivery of shared IT & Facilities Capabilities & Services to IT and Business Unit user groups to ensure uninterrupted IT service. Selects, develops, and evaluates personnel to ensure efficient operation.

Minimum Qualifications:

Responsibilities Include

• Working independently with minimal supervision.

• Supervising direct reports.

• Making impactful decisions that influence program/project success, finances, and objectives.

• Communicating complex information to diverse audiences; may require negotiation and influence.

• Managing a small budget and contributing to P&L decisions.

• Influencing key organizational decisions through consultation with senior leadership.

• Executing multi-step tasks requiring simultaneous cognitive abilities.

• Applying deductive and inductive problem-solving with intermediate data analysis.

• Innovating new processes and procedures within established guidelines.

• Demonstrating ownership and urgency in addressing technical issues and strategic challenges.

Principal Duties and Responsibilities

• Motivates team to adapt to changing priorities.

• Collaborates across teams to complete projects.

• Sets performance expectations and evaluates team members.

• Allocates workload based on availability, skill set, and current assignments.

• Develops and mentors experienced team members.

• Conducts regular performance reviews and identifies development opportunities.

• Leads implementation of standardized tools and processes.

• Promotes a unifying team vision and fosters a collaborative environment.

• Addresses skill gaps through targeted resources and development.

• Communicates plans and roadmaps clearly.

• Evaluates opportunities for process improvements and resource optimization.

• Encourages diverse contributions…