Sr. Product Operations Analyst, ACS Tools and Technology

At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience.

• Measuring, analyzing, reporting and forecasting product performance in support of Product development team and the Product Portfolio
• Contributing to development of the product across the product lifecycle from inception to through deployment inclusive of product testing
• Documenting and surfacing business processes that impact the performance of the product and recommending optimization as appropriate inclusive of automation and AI
• Using advanced analytics techniques to contribute to Product decisions and recommendations
• Collaboration with Product Team, IT and other key stakeholders for maximum data, reporting and analytics delivery

• Build and maintain operational reporting inclusive of dashboards in support of Product Team
• Pull, clean, reconcile, and validate data from multiple sources to ensure reporting accuracy
• Produce recurring reporting on adoption, usage, reliability, performance, and value realization and forecast future performance
• Monitor data quality and proactively identify anomalies, inconsistencies, or metric drift
• Conduct ad hoc analyses to inform prioritization, investment decisions, and post-incident reviews
• Maintain metric definitions, data sources, and documentation to ensure consistency across teams
• Document reporting and analytics requirements
• Translate analytical findings into insights for business stakeholders
• Support experimentation tracking and impact measurement efforts across Products
• Identify current-state workflows, decision points, and operational pain points that may impact Product performance with an eye toward automation, AI and removal of “waste” in the system
• Contribute to documentation of requirements elicitation and interviews to gather for product reporting
• Evaluate and analyze tools and technologies to assess effectiveness and identify enhancement opportunities
• Deliver presentations of findings and insights to cross-functional and enterprise-level stakeholders