Sr. Solution Architect, Shipping

Description

Who are we? Ready to build Amazon's next $100B business? We're not just entering shipping—we're transforming how billions of packages move around the globe. By evolving Amazon's legendary fulfillment engine into an agile, intelligent shipping network, we're creating a resilient system that continuously optimizes to deliver on time, every time, for every business and every customer. Every shipment is more than just a box—it spins the flywheel faster, continuously enhancing our logistics network through scale, speed, and intelligence.

As we increase density and reach, we're revolutionizing shipping for ALL businesses while simultaneously strengthening Amazon's own delivery capabilities—reducing costs and accelerating deliveries across our entire ecosystem.

We're hiring a Senior Solution Architect to drive enterprise customer launches, working hands‑on with high-volume shippers (>10K packages) to design, implement, and optimize complex integrations with Amazon Shipping. You'll be the technical expert who enables both pre‑sales opportunities and post‑sales implementation, partnering closely with commercial teams to win enterprise deals and then ensuring flawless technical execution. This role requires deep technical expertise combined with exceptional customer advisory skills.

You'll dive deep into customer systems—analyzing WMS/TMS platforms, investigating logs, leveraging AI tools for troubleshooting, and architecting solutions that work right the first time. Your focus is on speed with correctness: reducing post-launch errors, accelerating time-to‑first‑shipment, and building reusable integration patterns that scale across our enterprise customer base. You'll work at the intersection of pre-sales technical enablement and hands-on implementation.

In pre-sales, you'll enable commercial teams to confidently pursue enterprise opportunities by validating technical feasibility and designing winning solutions. Post-sales, you'll lead end-to-end integration delivery—from requirements gathering through launch and optimization—ensuring enterprise customers successfully ramp volume on Amazon Shipping.

• Commercial teams on pre-sales technical enablement and enterprise deal support
• Enterprise customers (IT leaders, engineering teams, warehouse operations) on integration design and implementation
• System integrators and 3P platforms (Pro Ship, Easy Post, Centiro, etc.) on technical solutions
• Product and Engineering teams on feature requirements and platform improvements
• Solution Architects across US and EU markets on best practices and knowledge sharing
• Tech and Operations teams on post-launch support and optimization

• Lead end-to-end technical delivery for enterprise customer launches, owning integration design, implementation, testing, and go-live
• Conduct comprehensive discovery sessions to understand customer business objectives, technical architecture, and integration requirements before work begins
• Design integration solutions that work right the first time, reducing post-launch errors by 40% and achieving zero critical issues in first 90 days
• Create detailed launch plans documenting architecture decisions, testing protocols, risk mitigation strategies, and success criteria
• Drive launch velocity improvements, reducing shipper onboarding time by 40% while maintaining quality standards

• Partner with commercial teams on enterprise sales opportunities, providing technical validation and solution design during pre-sales cycles
• Enable sales teams to confidently pursue large enterprise deals by articulating technical capabilities, integration approaches, and implementation timelines
• Conduct technical discovery and feasibility assessments for prospective enterprise customers
• Present technical solutions and integration strategies to customer C-level executives and IT leadership
• Build trust and credibility with enterprise prospects through deep technical knowledge and customer empathy

• Dive deep into customer systems, analyzing WMS/TMS…