Product Manager

Responsibilities

• Work directly with partners, customers, and NiCE sales teams to understand business needs related to interaction analytics within the contact center.
• Maintain direct client engagement to validate product direction and ensure customer needs are reflected in product strategy.
• Develop and maintain Product Requirements Backlogs detailing business and technical requirements for upcoming releases.
• Assist in developing functional and technical designs for features and capabilities defined in the product requirements.
• Rapidly prototype new product ideas using AI-assisted development tools to validate concepts with internal teams and customers.
• Leverage modern AI development platforms (such as Claude Code, Manus AI, Lovable, and other emerging tools) to accelerate ideation, prototyping, and experimentation.
• Manage relationships across functional groups and influence cross-functional teams without direct hierarchical ownership.
• Prioritize and manage defects, improvements, and feature enhancements.
• Design, storyboard, and develop compelling product demonstration scenarios within the application.
• Participate in customer-facing sales meetings, events, and user conferences as a product and AI solutions expert.
• Perform competitive analysis and serve as a key internal resource for knowledge of competing products and capabilities.
• Communicate the value of GenAI and Copilot solutions to a wide range of audiences, including internal teams, customers, prospects, and partners.
• Communicate effectively and professionally with customers both inside and outside of the NiCE CXone ecosystem.

• Bachelor’s Degree in Computer Science, Business Information Systems, Marketing, or a related field (or equivalent work experience). Master’s Degree preferred.
• 5+ years of experience in software product management, professional services, or a similar strategic role.
• Excellent written and verbal communication skills.
• Demonstrated experience advocating for customer needs and translating them into product direction.
• Strong cross-functional leadership and project management skills.
• Proven ability to take initiative and work independently in a fast-moving environment.
• Ability to thrive in dynamic and evolving business environments.
• Comfort communicating across all levels of the organization.
• Ability to partner with sales executives and support opportunities as a subject matter expert, particularly for emerging offerings.
• Contact center industry experience preferred.
• User experience or graphic design experience is a plus, but not required.
• Knowledge of telephony infrastructure is a plus, but not required.
• Experience with contact center solutions including agent interactions, automation, virtual agents, and GenAI / LLM technologies.
• Ability to manage multiple initiatives and balance competing priorities.
• Experience with software development, networking, hosted applications, telecommunications, or similar technical product environments.
• Experience working with SaaS-based product platforms.

• Demonstrated experience working directly with enterprise customers to gather requirements and translate them into product direction.
• Comfort leveraging AI tools to accelerate product discovery, prototyping, and experimentation.
• Experience building early functional prototypes using AI-assisted development tools such as Claude Code, Manus AI, Lovable, or similar platforms.
• Curiosity and willingness to continuously experiment with emerging AI technologies to improve product development velocity and innovation.