Senior Manager, Workplace Operations - AI, Technology, and Innovation

Position Summary

The Senior Manager, AI, Technology, and Innovation Solutions is a pivotal leadership role within the Center of Excellence (CoE) for Facilities Management & Engineering. Reporting directly to the Global Director of Facilities Management & Engineering, this position is responsible for driving the research, piloting, and implementation of innovative technology solutions—including artificial intelligence (AI), digital twins, advanced analytics, and customer workplace facing applications—to optimize data governance, facilities operations, sustainability, business outcomes, and workplace experience.

The Senior Manager will oversee the full lifecycle of technology innovation: from scouting and evaluating emerging solutions, to managing pilots and scaling successful initiatives, to ensuring robust data collection, analysis, governance, and stakeholder reporting. Additionally, the role includes direct management and development of two Technology Analysts, fostering a high‑performance team culture aligned with the CoE’s mission of operational excellence and continuous improvement.

This position requires a unique blend of technical expertise in AI and digital technologies, strategic vision, project management acumen, and strong leadership and communication skills. The Senior Manager will serve as a key interface between technical teams, business stakeholders, and external partners, ensuring that technology investments are aligned with organizational goals, regulatory requirements, and industry best practices. The ideal candidate will demonstrate a proven track record in leading technological innovation within complex, global environments, particularly in facilities, operations, or related domains.