Security Analytics Supervisor

Job Description

The Security Solutions Supervisor leads and supports integrated security engagement and intelligence workflows that protect UPS, its subsidiaries, and its customers. This role serves as a supervisory bridge between external law enforcement, government partners, internal intelligence, and security teams ensuring timely, accurate, and actionable information flows across all solution pathways.

• Serve as a primary supervisory contact supporting engagement with local, state, federal, and international law enforcement and government agencies.
• Develop, maintain, and manage communication and information‑sharing agreements with external partners to ensure consistent, compliant, and professional engagement.
• Coordinate and support UPS responses to security directives, requests for information, and time‑sensitive engagement needs.
• Support expedited fulfillment of subpoenas.
• Plan and attend UPS Security‑sponsored law enforcement engagement events and track participation.
• Manage sensitive communications.

• Supervise and conduct intelligence analysis related to fraud, threat activity, and strategic risks impacting UPS operations, assets, and customers.
• Identify emerging trends, threat actor tactics, and systemic vulnerabilities through structured analytical techniques and data analysis.
• Produce and communicate timely, actionable intelligence to support risk mitigation and operational decision‑making.
• Ensure analytical products meet quality, relevance, and timeliness standards.

• Provide day‑to‑day supervision, guidance, and workload prioritization for analysts supporting engagement and intelligence workflows.
• Balance resources across engagement and intelligence demands to ensure continuity of service and responsiveness.
• Support training, professional development, and the consistent application of analytical and engagement standards.
• Collaborate with management to improve processes, workflows, and information‑sharing practices.

• Build and maintain strong internal partnerships across Security, Legal, Compliance, Operations, and Analytics teams.
• Support the development of standardized processes, reporting, and communication practices across engagement and intelligence functions.
• Contribute to continuous improvement initiatives and the evolution of security and intelligence capabilities.

• Bachelor’s degree (or equivalent experience) in Criminal Justice, Intelligence Studies, Security Management, Analytics, or a related field.
• Experience in intelligence analysis, security operations, investigations, fraud analysis, or law enforcement/government engagement.
• Demonstrated ability to analyze complex information, identify trends, and communicate findings clearly to diverse audiences.
• Prior experience leading, supervising, or coordinating analysts or operational teams.
• Strong written and verbal communication skills, including engagement with external agencies and senior stakeholders.
• Working knowledge of Microsoft Access, Excel, Word, PowerPoint, and open source/social media platforms.
• Ability to obtain and maintain a U.S. government security clearance at the Secret level.
• Knowledge of UPS operations.

• Experience working directly with law enforcement or government agencies.
• Familiarity with the intelligence lifecycle and structured analytical techniques.
• Experience operating in environments requiring discretion, compliance, and information‑sharing governance.
• Ability to manage competing priorities across operational and analytical workflows.

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.