Implementation Manager - ECP, Grants

About Enterprise Customer Programs (ECP) is Euna Solutions’ delivery organization for enterprise‑scale clients, primarily state governments and state agencies managing large, complex grant programs. Our clients are partners executing statewide strategic priorities, often spanning multiple agencies and funding streams within a single engagement.

ECP manages the full implementation lifecycle: from discovery and configuration through training, go‑live, and ongoing support. We work closely with Product and technical teams to ensure our clients achieve sustainable adoption and measurable outcomes.

This role is responsible for guiding clients through the full implementation and onboarding lifecycle for Euna Grants. The individual brings deep grants knowledge, a strong technical foundation, and a genuine curiosity for how AI and emerging tools can improve the way work gets done — for both our clients and our team.

The role is the product expert in the room. You will lead discovery, configure systems, deliver trainings, manage cross‑functional relationships, and help clients connect their grants management goals to the capabilities of Euna Grants. You bring an understanding of the public sector grants landscape – ideally from direct experience – and you know how to translate that knowledge into practical, high‑quality implementation work.

The level of this role is determined based on experience. Senior‑level candidates bring a more complex portfolio, greater independence, and a leadership presence within the Implementation team. Both levels report to the Manager of Professional Services and work closely with Customer Support and Product teams.

Core responsibilities apply across both levels. Senior‑level candidates lead more complex engagements and take on greater internal ownership.

• Lead client discovery sessions to understand current‑state business processes, grant program structure, stakeholder roles, and system requirements.
• Facilitate working sessions with agency staff, program managers, and technical contacts to surface configuration requirements and identify gaps.
• Produce and maintain discovery documentation, requirements matrices, and process maps that serve as the foundation for configuration and training.
• Translate discovery findings into a clear, agreed‑upon implementation scope and configuration plan.

• Deliver implementations in full alignment with Euna's Implementation Methodology, adapting approach to client complexity and maturity.
• Configure client instances of Euna Grants based on documented business requirements; develop and maintain comprehensive configuration documentation.
• Demonstrate deep knowledge of the grant lifecycle – from pre‑award through close‑out – and articulate the specific role Euna Grants plays at each stage.
• Understand Euna Grants functionality at depth and translate that knowledge into clear value for each client.
• Conduct UAT, document issues, create support tickets, and monitor resolution to closure.

• Lead client trainings across a range of audiences – from end users to agency leadership – in virtual and written formats.
• Support requests for client training, troubleshooting, and project‑related work as needed.

• Proactively identify and elevate project risks to Project Management.
• Ensure client feedback requests contain sufficient detail for successful execution before routing for action.
• Identify and document system functionality gaps; partner with Product and Development on enhancement opportunities.
• Participate in cross‑functional activities including requirements gathering and business process modeling.

• Play a meaningful role in onboarding new hires and contributing to team knowledge‑sharing. Senior IM: lead this function.
• Actively adopt and embed AI tools into daily work – whether drafting documentation, accelerating configuration analysis, preparing for client meetings, or identifying workflow improvements. We want someone who is excited by this,…