Principal Implementation Consultant; Privacy & Data Governance

Principal Implementation Consultant (Privacy & Data Governance)

Atlanta, Georgia

One Trust’s mission is to enable innovation through the responsible use of data and AI. The Principal Consultant – Solution Lead role is a critical component of the One Trust delivery architecture. Following the sales process, consultants become the primary customer contact responsible for building and maintaining the relationship, leading the implementation of the solution, and managing customer expectations throughout the engagement.

As a Principal Consultant – Solution Lead, you will be one of the most experienced and trusted consultants within Professional Services, responsible for leading solution design, ensuring delivery integrity, and driving customer value across complex implementations. This role is strategic and hands-on, acting as a trusted advisor to customers and internal teams while guiding solution direction across engagements.

The Principal Consultant – Solution Lead brings deep functional and regulatory expertise to guide solution design, apply industry best practices, and drive successful customer outcomes. They stay current with industry trends, the competitive landscape, and evolving customer needs, contributing insights that help shape delivery approaches and the direction of the One Trust platform.

You will work closely with Delivery Managers, Project Managers, and CX teams to ensure implementations are aligned to customer outcomes, industry best practices, and the long-term value of the One Trust platform.

• Lead solution design and architecture for complex One Trust implementations, ensuring alignment with customer business outcomes, industry best practices, and platform capabilities.
• Act as the solution authority across engagements, guiding functional and technical teams to ensure consistent, high-quality delivery.
• Build trusted relationships with strategic customers and act as a senior advisor throughout the implementation lifecycle.
• Analyse customer business processes and provide strategic recommendations and best practices to optimise the use of the One Trust platform.
• Monitor and guide customer adoption and platform usage to ensure implementations deliver long-term value and align with customer goals.
• Partner closely with Delivery Managers and Project Managers to proactively manage solution risks, dependencies, and escalations.
• Act as the primary solution escalation point for complex implementation challenges, driving resolution and maintaining delivery integrity.
• Collaborate with CX Sales, Professional Services, and Customer Success to support solution scoping, implementation strategy, and successful customer transitions.
• Represent the voice of the customer internally, partnering with Product Management and Engineering to influence platform direction based on customer insights, industry trends, and regulatory developments.
• Serve as a thought leader and mentor, contributing to delivery methodologies, coaching consultants, and supporting the development of emerging solution experts.

You are great at building relationships across stakeholders in marketing, sales, and engineering and have genuine enthusiasm about working directly with customers and learning more about Data Privacy, Security and Governance. You are willing to get hands on with SAAS solutions and become skilled in implementation and balance customer priorities across several accounts.

Your experience Includes:

• BA/BSc in Business, Engineering or related subject
• 8+ years’ experience in client-facing Professional Services role in a SaaS environment.
• Proven track record of successful delivery of enterprise IT projects as an individual contributor or team lead
• Proven ability to engage across corporate functions (Professional Services, and Product Management)
• Experience planning, organizing, directing, and evaluating implementation of SaaS systems; preferably in a Data Privacy Compliance or other enterprise software professional services environment.
• Excellent verbal and written communication skills, including the ability to chair meetings or host webinars
• Direct experience implementing and supporting large enterprise…