Technical Writer

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Forever On! From the start in 2008, T5 has been focused on supporting enterprise and hyperscale customers with customized data center solutions. Today, we remain dedicated to an unrivaled level of quality that extends across the lifecycle of the core data center ranging from customized turnkey development, facilities management and data center operations to customized construction needs worldwide!

The world’s biggest companies trust T5 with their data center operations.

At T5, our success is fueled by our team. With over 400 engineers, technicians and professional staff, we’re proud to foster an inclusive culture of excellence and progression that’s dedicated to serving our customers.

• Commitment to Diversity & Military Veterans
• Battle-Tested Leadership Experience
• 100% Data Center Focused
• Owner-Operator Mindset

The Technical Writer is responsible for writing instruction manuals, guides and other kinds of supporting documentation for data center operations. The Technical Writer is responsible for authoring and illustrating well written content which presents applications in a clear and concise manner as easy-to-use. When preparing documentation and standardizing content, the Technical Writer will collaborate with management and support personnel.

• Learn complex concepts and communicate the information in a way that is engaging and understood by the target audience.
• Collaborate and consult with team members to develop and execute content.
• Proficient with all required Mission Critical Operation’s standards, policies, and processes.
• Develop a deep understanding of internal and external users and their learning needs.
• Understanding of proper day-to-day operations and how systems act interdependently, and proficient in client processes, local site/campus procedures, and critical equipment operation/failure mitigation steps.
• Create end user documentation such as SOPs, training manuals and how-to guides for the non-technical user.
• Make manuals, guides, procedures, and other supporting documentation easy-to-use by presenting them in a clear and concise manner.
• Act as an editor to prepare review, revise, and maintain technical documents ensuring consistency in documentation.
• Assist with the development of Data Center standards and policies when necessary.
• Gather and analyze technical and product information from various sources to document new or changing functionality.
• Maintain a library of application documentation, cataloging it for internal and/or external use.
• Prepare and author various internal communication efforts as requested.
• Complete other such duties assigned by T5FM management.

EDUCATION AND EXPERIENCE

• High school degree, required.
• Prior military or technical school training, preferred.
• 1-3+ years’ experience in Mission Critical Environments, preferred.
• Electrical or mechanical licensure, preferred.

KNOWLEDGE, SKILLS, ABILITIES, AND COMPETENCIES

• Strong verbal and written communication skills required for working effectively with CFM, team members, vendors and customers on daily data center management.
• Good written technical proficiency to support the creation and revision of process documentation (MOPs, SOPs, and EOPs).
• Able to read and understand electrical and mechanical manuals, drawings, and sketches.
• Strong experience owning an end-to-end documentation creation process.
• Experience creating infographics to communicate workflow processes and abstract topics clearly.
• Excellent attention to detail and the ability to prioritize and work in a fast-paced, changing environment.
• Background knowledge of technical platforms and languages.
• Excellent writing and proofreading skills.
• Embraces a team-based mentality by building positive morale and team spirit, supporting teammates efforts to succeed, and recognizing teammates accomplishments.
• Has a “can-do” customer service attitude who is conscientious and takes personal pride in their work.
• Has high degree of attention to detail and completes tasks on time.
• Able to follow instructions, respond to management direction, and volunteer readily when asked.
• Able…