Senior Yardi Application Support Analyst

Essential Functions

As a Yardi Senior Analyst, you will serve as a bridge between operations and technology, helping teams get the most out of our Yardi platform. You will:

• Own L3 and L4 escalated support cases, delivering timely and strategic resolutions
• Lead advanced troubleshooting and root‑cause analysis for Yardi Voyager 8, CRM IQ, Site Manager, Rent Cafe, and related modules
• Analyze and document user needs to recommend configuration changes or enhancements
• Collaborate with internal and external partners to ensure successful implementation of enhancements and integrations
• Test new features, assist in implementations, and support training efforts
• Escalate critical issues with well‑documented context and analysis
• Develop and maintain documentation, including best practices, training materials, and troubleshooting guides
• Ensure compliance with data privacy regulations and company security policies
• Build Yardi reports to provide better visibility to internal and external stakeholders

Who You Are

• 3–5 years of experience with Yardi Voyager and related platforms in a technical capacity
• Knowledge in various Yardi modules/applications including but not limited to:
  Yardi (Voyager 7S &
  8), with exposure to Residential, Commercial, Accounting, P2P, Job Cost, Fixed Asset, Site Manager, Voyager Plus SI Flex/CRM IQ, Concierge, Rent Cafe, Vendor Cafe, etc. (preferably in a product, project, or business analyst capacity)
• Strong troubleshooting skills and understanding of property management workflows
• Proficient in SQL and reporting tools, with a strong analytical mindset
• Comfortable analyzing system behavior and recommending improvements to business stakeholders
• Skilled at managing support tickets and delivering outstanding service to end users
• Collaborative, organized, and eager to learn in a fast‑paced remote environment
• Strong written and verbal communication skills
• Problem‑solving and critical thinking skills
• Advanced experience with Yardi configuration, reporting, and security

AIR offers attractive total compensation packages designed to recognize and reward performance including:

• Expected pay rate of $95,000- $105,000 plus annual target bonus. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.
• 25% Rent Discount at any AIR community (a rental application is required, and certain exclusions apply).
• Medical, dental, vision
  , and life insurance options, HSA/FSA plans, short and long‑term disability paid by the company.
• 401(k) plan with employer contribution up to 6%.
• Paid time off including vacation, sick time, and 14 holidays.
• Paid parental leave of up to 16 weeks.
• Tuition assistance program and up to 100% reimbursement for job‑related certifications and licenses.
• 15 hours of paid time annually for community service
  .
• Commuter benefits and pet insurance.
• Consumer discounts on various products and services.
• Opportunities for ongoing professional development, leadership training, and career growth
  .

AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.