IT Support Specialist

About this position

IT Support Specialist

Society of St. Vincent de Paul Georgia, Inc. St. Vincent de Paul Georgia (SVdP) envisions a more just and compassionate Georgia, where every neighbor lives with dignity and opportunity. Our mission is to serve our neighbors with love and respect: delivering help, hope and pathways to self‑sufficiency. With a core focus on preventing homelessness, fighting hunger, and improving health, we are the oldest and largest state‑wide social service nonprofit.

Our programs include rental and utility assistance, food recovery and distribution, and prescription fulfillment through an onsite pharmacy. Our essential elements are Faith, Friendship and Service, and we strive to practice the Vincentian Virtues of Simplicity, Selflessness, Gentleness, Humility and Zeal. Services are provided through the headquarters' (Council) facility in Chamblee, GA, 74 Conferences (parish‑based chapters) throughout the state, and 9 Thrift Stores.

To learn more about SVdP Georgia and our programs, visit our website pgeorgia.org Feed. Clothe. House. Heal.

The Information Technology Support Specialist provides technical support and oversight of SVdP's technology systems, devices and user accounts. This hands‑on position is primarily responsible for help desk support, hardware and software asset management, Microsoft 365 administration, user support for the organization’s Client Management System (CMS), the telephony systems and other information technology needs as assigned. The role serves as the primary point of contact for day‑to‑day technology needs and works closely with the Technology & Data Systems Manager to maintain reliable, secure, and efficient technology operations.

The ideal candidate will have extensive knowledge of computer hardware and software, network maintenance, and industry trends to keep us on the cutting edge.

• Serve as the primary responder for internal technology support requests using the Syncro system. Maintain documentation, ticket categories, workflows, and standard procedures.
• Provision, modify, and deactivate user accounts, software installation and system access as needed.
• Troubleshoot and resolve routine issues involving Microsoft 365, including Outlook email, Teams, SharePoint and One Drive; printers; phones;
  Wi‑Fi and workstation hardware.
• Support shared mailboxes, distribution lists and basic SharePoint permissions.
• Coordinate equipment delivery and collection during onboarding/offboarding.
• Maintain onboarding and offboarding documentation and procedures.

• Maintain accurate records of technology assets, including laptops, desktops, printers and related equipment.
• Track device assignments, warranties, lifecycle status, replacement schedules and inventory levels.
• Assist with equipment procurement, deployment, maintenance and replacement planning.

• Provide tier‑one level support for the organization’s proprietary Client Management System (CMS) including user access requests and troubleshooting.
• Document recurring issues, resolutions and support procedures.
• Maintain accurate workflows, documentation and knowledge base resources.
• Coordinate with vendors or service providers when needed.

• Escalate tenant‑wide configuration, security, compliance, or governance decisions to the Technology & Data Systems Manager.
• Troubleshoot common connectivity and hardware issues.
• Support staff with practical, day‑to‑day technology needs.

• Associate's degree in Information Technology, Computer Science or related field.
• Two years' experience providing IT help desk, desktop support, or internal technology support.
• CompTIA A+, Microsoft certifications or comparable technical certifications strongly preferred.
• Working knowledge of Microsoft 365 administration, including user accounts, licenses, Outlook, Teams, One Drive, and SharePoint.
• Strong knowledge of endpoint setup, laptop provisioning, and user account management.
• Ability to troubleshoot common hardware, software, network, printer, and account access issues.
• Basic…