Senior Technical Implementation Specialist

## Senior Technical Implementation Specialist Apply locations:
ATLANTA, GA, USAtime type:
Full time posted on:
Posted Todayjob requisition :
R0156999
** About NCR VOYIX**## NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.
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* Position Location:

Atlanta, GA metro area
** As NCR pushes forward as a services-led company, the retail team exists with the vision to support clients’ business transformation with a holistic consulting model.

Through strategic planning, business process improvement, and rapid design and delivery of technology solutions, you’ll be instrumental in driving technology adoption and value realization. This is an exciting opportunity to drive innovative solutions for our clients in the Convenience Fuel Retail (CFR) division.

Technical Consultants work as a part of an integrated consulting team to deliver NCR solutions. In this exciting role, you will help analyze and audit clients’ current state, identify needs, and recommend the appropriate solutions.

This role will report to the Partner of Professional Services, CFR division.
** Key Areas of Responsibility include:
*** Deliver NCR solutions as part of an integrated Consulting Team
* Must be successful in driving technical solutions and leading a team of Consultants on large client efforts
* Must pay close attention to details and deadlines and provide timely status and escalations
* Must be successful at working at customer site and in a team environment
* Ability to make decisions and solve problems using sound judgment and experience
* Troubleshoot technical issues with TCP/IP networking and Window Operating Systems as part of the client implementation
* Will review and analyze logs for issue triage and ticket creation
* Must ensure the NCR solution is configured appropriately to carry out the client’s business functions.
* Implement NCR solutions for our customers on time, within budget and at a high quality
* Become a trusted advisor to our customers ensuring our customers experience high business value from NCR products
* Serve as a customer advocate within the rest of the NCR organization
* Will become a Subject Matter Expert (SME) for an NCR proprietary solution suite
* Provide training and coaching on the use and operation of NCR solutions
** BASIC QUALIFICATIONS
*** Bachelor’s Degree in business, computer science and/or related field required.  Equivalent work experience may be substituted.
* 5+ years of experience in providing Client Facing Professional Services
* Strong communication and interpersonal skills
* Ability to lead a team of consultants and provide expert technical advice and strategy to the client
* Ability to communicate clients’ business needs to the technical teams at NCR for resolution
* Strong analytical and troubleshooting skills
* Ability to work in a matrix organization.
* Clear and concise written and verbal skills
* Experience troubleshooting Windows Operating Systems including Windows 7/10/Server/POS Ready.
* Experience troubleshooting TCP/IP issues including gateways/firewalls/DNS issues.
* General knowledge of relational databases and SQL
* General knowledge of XML
* 25% to 50% travel required
** PREFERRED QUALIFICATIONS
*** General knowledge of the Software Delivery Lifecycle
* Experience working in a project-oriented environment
* Experience in Retail industry
* Experience in Convenience Store industry
* Experience with POS technology
* International travel might be required

Offers of employment are conditional upon passage of screening criteria applicable to the job
** EEO Statement
** Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed,…