Project Manager, Business Analysis and Reporting - Revenue Pipeline

How You'll Help Us Keep Climbing (Overview & Key Responsibilities)

The Project Manager – Business Analysis and Reporting, Revenue Pipeline, will be responsible for executing the analytical components of Delta's roadmap for technology development while ensuring alignment between the commercial and financial goals and solutions. Revenue Pipeline Solutions Center (RPSC) is a key player on cross‑divisional teams that deliver products, data/analytics and solutions that are part of Delta’s strategic initiatives to provide value to our customers, team members, shareholders and the company.

Delta’s strategy is centered around dynamically manufacturing products (e.g., seats, bags, wifi, etc.) and services (e.g., enhancing refund automation, etc.) that improve customer and employee experience. Delta wants to sell with greater flexibility, control and consistency in any channel and accept new and emerging forms of payment (FOPs). This role supports Delta’s vision of current and future products, bundles, amenities, and Delta’s journey to consistently offer the most relevant products and services to customers, in their channel of choice.

This role ensures our processes have solid analytical information that is timely, accurate and complete for detailed analytics and reporting. This role is part of a team whose core objective is to deliver enhanced business analytics and reporting capabilities to improve customer satisfaction, choice and flexibility which will drive increased revenue to Delta while maintaining the current high standards surrounding controls for financial reporting and data quality for analytics and reporting.

The Project Manager will actively work across business units to ensure development requests are well understood across the enterprise, gain cross‑divisional consensus on priorities, ensure deliverables meet business needs and balance long‑term flexibility and speed to market. The Project Manager will work with Revenue Management, Commercial, Operational, Information Technology, and peer Revenue Accounting teams to define, prioritize and support execution of initiatives that contribute to revenue growth, customer satisfaction and enhanced controls and data analytics.

• Perform deep senior management requested standard financial and data analysis of RP information related to passenger revenues, commissions, RASM, yield, profitability, and contractual agreements for various customer groups.
• Work with the Revenue Pipeline Solutions Center (RPSC) and various business customers to determine clear and actionable requirements for new or existing Revenue Pipeline (RP) reports and queries while managing end‑user expectations, then design, develop, test, and document structured queries and reports to extract data from the Revenue Pipeline Analytical database (RPAD).
• Maximize the performance and accuracy of standard and ad hoc queries and reports.
• Proactively perform audits of RPAD data, reports, queries, and tables to identify weaknesses in RP data integrity, reliability or technical processes.
• Perform project and product management activities including budgeting, work planning, resource estimating, issue prioritization and resolution, and training.
• Propose and review the requirements for new or modified RP and RPAD processes.
• Analyze, document, design, test and audit the impacted RPAD activities or enhancements.
• Recommend business process and design enhancements.
• Perform data validation and explain differences between RP data and other sources of data to end‑users.
• Research and communicate answers to end‑user questions regarding RP data and reports.
• Prepare and facilitate training centered on RP data, attributes and reports, administer that training, and help drive improved user understanding through the organization.
• Serve as a RPAD Subject Matter Expert in a product owner‑like manner, including data governance and user access management. Manage multiple existing and developing system projects and analyses with limited supervision in a fast‑pace environment.
• Practice safety‑conscious behaviors in all operational processes and procedures.