Co-op, UX Research Design - Flight Training Automation; Fall

How You’ll Help Us Keep Climbing (Overview & Key Responsibilities)

As a UX Research & Experience Design Co‑Op within Delta’s Flight Training Automation organization, you will support the design and continuous improvement of crew training products. Over the course of three alternating rotations, you will develop increasingly independent ownership across UX research, workflow visualization, and experience design.

• Assist with user interviews, contextual inquiries, and usability testing across pilot and instructor training journeys.
• Help develop and analyze surveys, task observations, and benchmark studies to identify training‑specific usability needs.
• Support research documentation, including research plans, discussion guides, findings summaries, and opportunity statements.

• Create wireframes, user flows, mockups, and low‑to‑mid‑fidelity prototypes in Figma to training use cases.
• Collaborate with product managers, engineers, training SMEs, and operations partners to iterate designs based on feedback.

• Document end‑to‑end workflows for instructor‑led, simulator‑based, and digital training experiences.
• Maintain organized documentation that supports transparency and alignment across IT, Training Operations, and business stakeholders.

• Support discovery workshops, empathy mapping sessions, and problem‑framing activities using Delta’s design‑thinking methodologies.
• Translate workshop outcomes into actionable artifacts such as opportunity backlogs, journey maps, and solution concepts.
• Work closely with cross‑functional teams to understand training environments, instructor workflows, and operational constraints.

• Working as a Co‑op does not guarantee a full‑time opportunity upon graduation. This position is intended to provide you with educational, and professional work experience to prepare you for the workforce.
• This position requires you to work for 3 alternating semesters. You cannot actively take any courses (inclusive of online or in‑person) and work as a Co‑Op at the same time, which may delay your graduation by 1‑2 semesters.
• Students must be able to complete 3 alternating rotations in Atlanta, GA in line with the below schedule:
  • Fall 2026 - 1st rotation
  • Summer 2027 - 2nd rotation
  • Spring 2028 - 3rd rotation
• Enrolled in a bachelor’s program in Industrial Design, Information Science, or a related field.
• Eligible for a 3‑term Co‑Op rotation through your university.
• Foundational understanding of user‑centered design, research methods, and accessibility principles.
• Familiarity with UX tools such as Figma, Fig Jam, Miro, or similar.
• Strong communication skills and the ability to translate observations into clear insights and visuals.
• Curious, proactive, collaborative, and comfortable working in complex operational environments.
• At least 18 years old and legally authorized to work in the United States.

• Experience conducting user research or usability testing (class projects welcome).
• Exposure to enterprise UX or operational UX environments.
• Interest in improving pilot and instructor training experiences at scale.
• Strong storytelling abilities - turning data into digestible narratives or visuals.