Lead UX Designer

Purpose:

This position provides strategic and executional leadership for the UX practice at Floor & Decor. The Lead UX Designer owns the UX vision and quality bar for  and affiliated digital experiences, aligning design decisions to business objectives and customer needs. This role leads a team of designers, shapes design systems and processes, and serves as a senior thought partner to Product, Technology, and business leadership.

Essential Functions /

Key Responsibilities:

* Define and steward the UX vision and strategy for  and beyond, ensuring alignment with business goals and customer needs

* Lead and develop a team of UX designers - setting direction, providing feedback, and creating a culture of craft and continuous improvement

* Own the end-to-end research program: define the research roadmap, oversee study design and execution, and ensure insights are operationalized across the product org

* Serve as the primary UX voice in executive-level conversations, presenting strategies, design rationale, and roadmap recommendations to VP and Director stakeholders

* Partner with Product, Analytics, Technology, and Marketing leadership to shape priorities and integrate UX thinking early in the planning process

* Oversee and evolve the design system and digital experience framework, ensuring consistency, scalability, and accessibility across all touchpoints

* Establish and champion design standards, critique processes, and quality criteria across the UX team

* Translate high-ambiguity business problems into clear UX strategies, frameworks, and design solutions

* Lead competitive landscape analysis and emerging UX trends research to inform strategic design direction

* Drive annotated design handoffs and maintain close collaboration with engineering to ensure design intent is realized in production

* Participate in and guide UAT processes, establishing acceptance criteria tied to design and experience quality

* Collaborate with creative, brand, and marketing teams to ensure cohesive customer experiences across digital and physical channels

* Define team hiring needs and contribute to recruiting, interviewing, and onboarding new design talent
* [Nice to have] Prototype motion and interaction concepts using Principle or equivalent to communicate design vision

Minimum Qualifications

* 6+ years of UX design experience with consumer-facing digital products, including e-commerce

* 3+ years of user research experience, with expertise across qualitative and quantitative methodologies

* Experience leading or managing UX designers, including hiring, mentoring, and performance development

* Deep familiarity with Agile/Scrum; experience embedding UX within cross-functional product teams

* Exceptional communication and storytelling skills with a track record of influencing VP and C-suite stakeholders

* Demonstrated ability to define and execute a UX strategy that connects to measurable business outcomes

* Experience owning a design system or component library at scale

* Strong analytical mindset; ability to synthesize research, analytics, and business context into design direction

* Highly organized with the ability to manage team workloads, competing priorities, and executive expectations simultaneously

Preferred

* Bachelor's or Master's degree in UX Design, Human-Computer Interaction, Interaction Design, or a related field (or equivalent experience)

* 10+ years of UX design experience, with a portfolio demonstrating measurable business impact across large-scale e-commerce or retail platforms

* Experience building or scaling a UX practice from the ground up, including establishing team rituals, tooling, and design ops infrastructure

* Deep familiarity with omnichannel retail experiences, including how digital touchpoints intersect with in-store customer journeys

* Experience owning UX strategy for product discovery, search, and browse experiences in a high-SKU retail environment

* Proficiency with A/B and multivariate testing platforms (e.g., Optimizely, Adobe Target) and experience using experimentation to validate design decisions at scale

* Strong working knowledge of accessibility standards (WCAG 2.1 AA) and experience embedding inclusive design practices across a team

* Experience defining and tracking UX-specific OKRs and reporting on design team impact to senior leadership

* Prior experience in specialty retail, home improvement, or a category where product complexity (finishes, materials, dimensions) directly shapes UX decisions

Travel Required

* Yes - Up to 25%

Occasional travel to Floor & Decor Store Support Center (Atlanta, GA), vendor/partner sites, or industry conferences may be required.

Benefits & Rewards

Bonus opportunities & career advancement opportunities at every level

Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program

Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)

Work-life balance, including:

* Paid vacation and sick time…