Project Management Lead

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As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn't a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us.

They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let's grow better, together.

The Role

The Project Management Lead is a key leadership role within the Arrive Client Success & Operations organization, responsible for leading the successful delivery of mobility technology solutions across North America. This position serves as the primary bridge between customers and cross-functional teams, including Client Success, Sales, Product Management, Engineering, Operations, Manufacturing, and Support. Reporting directly to the Director of On-Street Projects in North America, the Project Manager is accountable for driving project execution from contract handoff through customer acceptance, ensuring projects are delivered on time, within scope, within budget, and aligned with customer expectations.

This role combines strategic project leadership, operational excellence, customer relationship management, and people leadership to drive successful business outcomes in a collaborative environment.

How to make an impact

* Lead the end-to-end delivery of parking, transportation, and mobility technology projects, including planning, implementation, integration, quality assurance testing, deployment, training, and customer acceptance.

* Establish project scope, objectives, timelines, budgets, resource requirements, and success criteria in partnership with internal and external stakeholders, while managing forecasts, change requests, and weekly status reports.

* Identify, assess, and proactively mitigate project risks, issues, dependencies, and scope changes, driving accountability across cross-functional teams to ensure milestones are achieved.

* Serve as the primary point of contact for customers throughout the project lifecycle, building trusted relationships with stakeholders and executive sponsors to align business objectives with solution delivery.

* Lead, coach, mentor, and develop Project Managers and other individual contributors within the Client Success & Operations organization, establishing clear expectations, conducting regular performance reviews, and supporting talent development.

* Partner closely with Product, Engineering, Operations, Manufacturing, Service Delivery, Support, and Sales teams to interpret technical documentation, track performance metrics, and drive continuous improvement initiatives. About you You are a proactive, customer-focused leader who thrives in a fast-paced, collaborative environment and communicates effectively with both technical and non-technical stakeholders. You demonstrate a strong growth mindset and a genuine passion for customer success, team development, and continuous improvement.

An exceptional eye for detail, strong emotional intelligence, and natural conflict resolution skills allow you to build trusted relationships and guide cross-functional teams smoothly through complex projects. You enjoy working independently while simultaneously fostering a culture of accountability and deep collaboration across diverse teams.

About you

The Project Management Lead is a key leadership role within the Arrive Client Success & Operations organization, responsible for leading the successful delivery of mobility technology solutions across North America. This position serves as the primary bridge between customers and cross-functional teams, including Client Success, Sales, Product Management, Engineering, Operations, Manufacturing, and Support. The Project Manager is accountable for driving project execution from contract handoff through customer acceptance, ensuring projects are delivered on time, within scope, within budget, and aligned with customer expectations.

This role combines strategic project leadership, operational excellence, customer relationship management, and people leadership to drive successful business outcomes. The ideal candidate is a proactive, customer-focused leader who excels in a fast-paced environment, communicates effectively with technical and non-technical stakeholders, and demonstrates a passion for customer success, team development, and continuous improvement. Attention to detail is a must.

Your background

* 5+ years of experience managing technology implementation, software deployment, infrastructure, transportation, mobility, or field service projects, including 3+ years leading customer-facing implementations.

* 2+ years of direct people management experience, including coaching, performance…