DC Support Technician - shift

Shift: Wednesday‑Saturday 5:30am – 4:00pm

• Maintain and manage RF scanning equipment, Monarch label printers, desktop PCs, laptops, and PDT equipment, conducting regular audits and inventory checks.
• Provide technical support for printing, scanning, and general systems, and handle hardware inquiries.
• Collaborate across departments to troubleshoot and maintain cross‑department applications such as WM, PTL, Camera, RLM, and MHE systems.
• Maintain IDF cabinets, including regular checks on switches and UPS, requiring certification on scissor lifts or man lifts.
• Repair, replace, and conduct in‑depth testing and troubleshooting of network issues as needed.
• Support teammates administratively by onboarding new teammates in the WM system and submitting requests to the IT Service Desk to add users to AS400.
• Resolve WMS issues for associates and open incident reports with the IT Service Desk when necessary.
• Assist teammates with password resets for RF and desktop applications as needed.
• Serve as the point of contact for the Service Desk to troubleshoot issues and open incidents during non‑peak hours at the CSC.
• Acquire proficiency in DC systems such as Manhattan WM, LM, RLM, PTL, and MHE servers, and learn to manage the patching of Microsoft servers in the DC.
• Provide coverage for the System Administrator during their absence or when working on external projects.
• Troubleshoot user problems with Warehouse systems and elevate to IT WM support team if necessary.
• Assist teammates with system or IT issues at the start of each shift, collaborating with the Systems Administrator for incident resolution and project work.
• Collaborate with other support teams, such as Maintenance, during potential building outages.
• Coordinate with vendors for building support as needed.
• Assist with building projects, IT capital projects, and system implementations during weekends or after‑hours outage windows.
• Participate in Individual Development Plans to identify growth opportunities vertically and horizontally.

• Associate’s Degree technical – computers, < 1 year experience
• Distribution Center experience, Warehouse management systems experience
• Cisco networking helpful, but not required
• Intelli Track Asset Management System helpful, not required
• Jira Ticketing Portal helpful, not required
• Apple Products – iPhones & iPads

At DICK’S, we thrive on innovation and authenticity. To protect the integrity and security of our hiring process, candidates must not use AI tools (like ChatGPT or others) during interviews or assessments. Cameras must be on during all virtual interviews. Offer(s) are contingent upon a satisfactory background check which may include .