ServiceNow SecOps Implementation Manager

Job Description

Service Now Sec Ops Implementation Manager

This position requires leadership, decision‑making, and management skills to oversee Service Now Sec Ops implementations for clients.

• Support pre‑sales activities such as demonstrations, project scoping, proof of concepts, and assist with preparing SOWs.
• Advise clients on leveraging Service Now to support their security programs.
• Lead project implementation and oversee architectural design, working directly with the Engagement Lead, Solution Architect, and development team to ensure on‑track delivery.
• Facilitate project introductions, kick‑off meetings, and weekly client status meetings while creating and managing project timelines.
• Provide guidance to developers on Service Now configuration.
• Conduct final quality assurance reviews of all deliverables.
• Design and deliver end‑user training.
• Expand client vision and opportunities to drive additional business value through Service Now.

• 5+ years of experience in a professional environment.
• 3+ years delivering Service Now implementations and integrations with an emphasis on security.
• Certifications such as Certified System Administrator (CSA) and/or Certified Implementation Specialist – SIR & VR.
• Experience as a Service Now implementation lead or system administrator.
• Knowledge and experience running a security program on Service Now.
• Ability to manage and deliver multiple projects simultaneously.
• Experience providing business, operations, or technical consulting to senior leaders.
• Bachelor’s degree required.
• Willingness to travel as needed for client engagements.

• Ability to work independently and within a team environment with professionals at all levels.
• Strong organizational, interpersonal, and presentation skills.
• Excellent written and oral communication skills.
• Ability to multitask and manage multiple projects simultaneously.
• Exceptional problem‑solving, critical thinking, and analytical skills.
• Working knowledge of project planning and project management methods and tools.

Your exceptional people experience starts here. We care about our people and offer employees a comprehensive total rewards package. Learn more about what working at Crowe can mean for you!

Crowe LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, genetics, national origin, disability, or protected veteran status, or any other characteristic protected by federal, state or local laws.

Crowe will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

The disclosed range estimate is $ – $ per year, adjusted for applicable geographic differentials.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Crowe is not sponsoring for work authorization at this time.