Business Req. Analyst III

Job Description

The Senior Business Requirements Analyst is responsible for collecting and documenting client requirements for our most complex solution implementations, including but not limited to new client implementations, upgrades, add-on modules and features, and betas. The Analyst communicates with clients to collect and assess system requirements pertaining to hardware, networks, software applications, and custom requirements. Utilizing gathered requirements, internal process and product knowledge, the Analyst writes the Requirements Document (RD) and other supporting documents as needed for the project.

Leveraging modern technologies, including AI‑assisted tools, the Analyst enhances requirements gathering, improves process efficiency, and drives continuous modernization of documentation and discovery practices. The Analyst acts as a liaison between the client and technical and administrative staff, communicating concerns in a timely manner to the Project Manager and/or other stakeholders as necessary, and may continue to support the project team throughout the life cycle to ensure business requirements are understood and updated.

The Analyst may also lead the development and facilitation of test planning.

• Collect and assess customer requirements pertaining to network, software application, environment information, and custom requirements.
• Facilitate discovery meeting(s) with customer and internal Deluxe resources, develop and review the RD.
• Lead and/or support SOW creation to ensure that client requirements are properly captured so that accurate estimates can be created; estimates should be within 10% of the actual costs, not including changes in scope.
• Create RD for the complete defined solution as proposed to define configuration, modification, and deployment of Deluxe‑proposed solutions and modify the document throughout the discovery process.
• Understand the documentation requirements for each engagement and satisfactorily define those requirements for the project team and the client.
• Include the necessary custom documentation effort in the estimate of work to be done.
• Acquire client signoff as appropriate.
• Organize and facilitate transition meeting with implementation team to review product set‑up requirements and ensure understanding of the solution.
• Continue to serve in a QA role to ensure that the solution is delivered in accordance with the RD.
• Leverage modern tools and emerging technologies, including AI‑enabled solutions, to innovate and improve requirements gathering, analysis, and documentation processes.

• Bachelors in Computer Science, Business Analytics or Technical writing.
• 3 years experience with financial and/or remittance check processing systems, OR HS/GED and 7 years experience working in multiple such systems.
• Two or more years leading discovery for financial technology projects.
• Proficiency in MS Office (MS Word, Excel, PowerPoint).
• Must be 18 years of age or older.

• Bachelors degree in Computer Science.
• 5 years leading discovery—including gathering, analyzing, and documenting client requirements for complex multi‑solution financial services or product solutions.
• Experience handling multiple projects in a fast‑paced environment.
• Experience facilitating client meetings to gather business and technical requirements.
• Experience in technical writing, able to create client‑facing business documentation.
• Experience providing status reports to senior management.
• Experience acting as a liaison between business and IT groups.
• Effective communication and leadership skills.
• Excellent problem‑solving and analytical skills.
• CBAP certification.

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer‑Matched Retirement Plan
• Employee Stock Purchase Plan
• Short‑Term and Long‑Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement

Deluxe Corporation is an Equal Employment Opportunity employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.