Technical Support Specialist

Koch Technology is seeking a Technical Support Specialist to join our team! Join an organization that supports Koch companies across several different industries and create value through problem solving and innovating. In this position, you will be responsible for providing a consumer-focused service related to software, printers, and other IT issues. You will be empowered to innovate and challenge the status quo to provide enterprise-wide solutions.

The Koch Technology Swarm team (Technical Support) is knowledge-centered and provides timely, consumer-focused support related to IT end user services for all Koch companies. We actively experiment in new and different ways to increase value and reduce costs by embracing and driving change. Starting and ending with knowledge, we partner with our consumers and help address tasks and resolve problems, reducing downtime and improving productivity.

We are system thinkers, avoid tunnel vision, focus on the root cause, and make our complex environment easier to work with.

Location: This role requires an in-office presence in our Atlanta office.

This role is not eligible for VISA sponsorship.

• Diagnose & troubleshoot all IT related issues for Desktops, Laptops, and Mobiles onsite and through remote access
• Hands on experience on Installation, configuration and troubleshooting Office 365 products, VPN, wireless, mobility
• Troubleshooting issues related to hardware, network connectivity, printers, and software applications
• Working knowledge on Active Directory, group policies, Share drive, DNS, Network Permissions Handling new software standard exception requests
• Coordinating with service providers to solve other IT infrastructure issues
• Ensure compliance with all Koch policies & procedures in all related areas
• Troubleshooting for known errors and workarounds
• Provide guidance based on documented IT policy and procedures
• The administration of business specific applications

• Experience troubleshooting complex IT issues
• Experience deploying software
• Experience with MS operating systems and applications
• Excellent communication, documentation, collaboration, and organizational skills

• Experience in IT desk side support
• Experience with Data Reporting/Data Analytics
• Experience with Service Now
• Experience with KCS methodology (Knowledge-Centered Service)
• Experience with SCCM or other software deployment tools
• Experience with troubleshooting Mac issues
• Experience with troubleshooting Android and iOS issues
• Experience with AV/Conference room support

Our benefits plan includes medical, dental, vision, flexible spending and health savings accounts, life insurance, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify.