Managed Services - AI Operations & Incident Commander - Manager

Industry/Sector Not Applicable Specialism Managed Services Management Level Manager

As a Managed Services - AI Operations & Incident Commander - Manager, you will leverage data and analytics to provide strategic insights and drive informed decision‑making for clients. Within our Data and Analytics practice, you will develop and implement innovative solutions to optimize business performance and enhance competitive advantage. As a Manager, you will lead teams and manage client accounts, focusing on strategic planning and mentoring junior staff.

You are accountable for confirming project success and maintaining standards. Enhancing your leadership style, you motivate, develop, and inspire others to deliver quality. You are responsible for coaching, leveraging team members’ unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm.

You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same. In this role, you will analyze and identify the linkages and interactions between the component parts of an entire system, taking ownership of projects from planning through completion.

• Leading AI operations and incident management work streams to optimize client support services
• Guiding teams in strategic planning and execution of data‑driven initiatives to enhance business performance
• Utilizing business intelligence tools and cloud‑based analytics platforms to drive insights and informed decision‑making
• Developing innovative solutions for continuous process improvement and competitive advantage
• Building and maintaining relationships with stakeholders to identify and address data challenges effectively
• Promoting the use of advanced analytics techniques to optimize operations and achieve strategic goals
• Confirming data integrity, security, and compliance within analytics frameworks
• Mentoring team members to leverage their unique strengths and manage performance to meet client expectations
• Addressing conflicts or issues, engaging in critical conversations with clients and team members, and escalating where appropriate

• At least a Bachelor’s degree
• At least 4 years of experience

• Preference for at least one of the following fields of study:
  Computer and Information Science, Computer and Information Science & Accounting, Economics, Economics and Finance, Economics and Finance & Technology, Operations Management/Research, Statistics, Engineering
• Demonstrating proficiency in Business Intelligence and Reporting Tools (BIRT)
• Utilizing Python and Java for data analysis and visualization
• Excelling in data architecture development and database management systems
• Embracing continuous process improvement and strategic questioning
• Leading teams in data analytics and AI managed services
• Mentoring junior staff in data science and business intelligence

Up to 60%

Salary range for this position is: $99,000 - $232,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus.

PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more.

PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race, color, religion, national origin, sex (including pregnancy, sexual orientation, and gender identity), age, disability, genetic information (including family medical history), veteran, marital, or citizenship status, or any other status protected by law.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H‑1B lottery, except as set forth within the policy.

For qualified applicants impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for employment in accordance with these laws. At PwC, we evaluate these factors thoughtfully to establish a secure and trusted workplace for all.